Genesys Cloud - Main

Hey Genesys Community,

One of our divisions is looking at replacing their current headsets for their entire contact center and would like to introduce a noise cancelling model.

They tested out numerous makes and models with hardware NC, however they performed very poorly when used with Genesys Cloud over WebRTC. When the same headsets were tried out with other tools (e.g. MS Teams) NC was working perfectly fine.

These are the models which were already tested:

• Plantronics Blackwire 8225 USB-A
• Poly Voyager 4320 UC USB-A MS-Teams
• Plantronics EncorePro 525 EP525 USB-A + USB-C
• Plantronics Savi 8220 UC
• Axtel VOICE UC45 stereo USB-A
• VOICE UC40 stereo USB  AXH-V40UCD

Are you able to suggest any NC headsets that are proved to be working with GC?

Thanks in advance!

Radek

We use the Poly 4300 series.  4310 is single ear and 4320 is stereo.

Hey Genesys Community,

One of our divisions is looking at replacing their current headsets for their entire contact center and would like to introduce a noise cancelling model.

They tested out numerous makes and models with hardware NC, however they performed very poorly when used with Genesys Cloud over WebRTC. When the same headsets were tried out with other tools (e.g. MS Teams) NC was working perfectly fine.

These are the models which were already tested:

• Plantronics Blackwire 8225 USB-A
• Poly Voyager 4320 UC USB-A MS-Teams
• Plantronics EncorePro 525 EP525 USB-A + USB-C
• Plantronics Savi 8220 UC
• Axtel VOICE UC45 stereo USB-A
• VOICE UC40 stereo USB  AXH-V40UCD

Are you able to suggest any NC headsets that are proved to be working with GC?

Thanks in advance!

Radek

Hey Rial,
Thanks for the quick response.
The team has tried 4320 model already, but I'll ask them to try them once more.
Unless, it's a matter of some additional settings which might affect NC feature.
I'll let you know when I hear back from them.

Radek

We use the Poly 4300 series.  4310 is single ear and 4320 is stereo.

Hey Genesys Community,

One of our divisions is looking at replacing their current headsets for their entire contact center and would like to introduce a noise cancelling model.

They tested out numerous makes and models with hardware NC, however they performed very poorly when used with Genesys Cloud over WebRTC. When the same headsets were tried out with other tools (e.g. MS Teams) NC was working perfectly fine.

These are the models which were already tested:

• Plantronics Blackwire 8225 USB-A
• Poly Voyager 4320 UC USB-A MS-Teams
• Plantronics EncorePro 525 EP525 USB-A + USB-C
• Plantronics Savi 8220 UC
• Axtel VOICE UC45 stereo USB-A
• VOICE UC40 stereo USB  AXH-V40UCD

Are you able to suggest any NC headsets that are proved to be working with GC?

Thanks in advance!

Radek

The 4300 series work better when using the USB adapter.  Without it, you lose some call controls.  We used to use the Jabra brand but find the Poly 4300;s are more durable and have better audio quality.  It's also good to install the Poly Lens app for keeping the firmware up to date.

https://lens.poly.com/download?_gl=1*l9dbne*_ga*MTE2MzUzNjA0Ni4xNjgxMzM2NDA4*_ga_F41K34QL0W*MTY4MTMzNjQwOC4xLjAuMTY4MTMzNjQwOC42MC4wLjA.

Hey Rial,
Thanks for the quick response.
The team has tried 4320 model already, but I'll ask them to try them once more.
Unless, it's a matter of some additional settings which might affect NC feature.
I'll let you know when I hear back from them.

Radek

We use the Poly 4300 series.  4310 is single ear and 4320 is stereo.

Hey Genesys Community,

One of our divisions is looking at replacing their current headsets for their entire contact center and would like to introduce a noise cancelling model.

They tested out numerous makes and models with hardware NC, however they performed very poorly when used with Genesys Cloud over WebRTC. When the same headsets were tried out with other tools (e.g. MS Teams) NC was working perfectly fine.

These are the models which were already tested:

• Plantronics Blackwire 8225 USB-A
• Poly Voyager 4320 UC USB-A MS-Teams
• Plantronics EncorePro 525 EP525 USB-A + USB-C
• Plantronics Savi 8220 UC
• Axtel VOICE UC45 stereo USB-A
• VOICE UC40 stereo USB  AXH-V40UCD

Are you able to suggest any NC headsets that are proved to be working with GC?

Thanks in advance!

Radek

The resource center states that Poly Lens is not supported - does anyone know why?

https://help.mypurecloud.com/articles/configure-a-plantronics-headset/

The 4300 series work better when using the USB adapter.  Without it, you lose some call controls.  We used to use the Jabra brand but find the Poly 4300;s are more durable and have better audio quality.  It's also good to install the Poly Lens app for keeping the firmware up to date.

https://lens.poly.com/download?_gl=1*l9dbne*_ga*MTE2MzUzNjA0Ni4xNjgxMzM2NDA4*_ga_F41K34QL0W*MTY4MTMzNjQwOC4xLjAuMTY4MTMzNjQwOC42MC4wLjA.

Hey Rial,
Thanks for the quick response.
The team has tried 4320 model already, but I'll ask them to try them once more.
Unless, it's a matter of some additional settings which might affect NC feature.
I'll let you know when I hear back from them.

Radek

We use the Poly 4300 series.  4310 is single ear and 4320 is stereo.

Hey Genesys Community,

One of our divisions is looking at replacing their current headsets for their entire contact center and would like to introduce a noise cancelling model.

They tested out numerous makes and models with hardware NC, however they performed very poorly when used with Genesys Cloud over WebRTC. When the same headsets were tried out with other tools (e.g. MS Teams) NC was working perfectly fine.

These are the models which were already tested:

• Plantronics Blackwire 8225 USB-A
• Poly Voyager 4320 UC USB-A MS-Teams
• Plantronics EncorePro 525 EP525 USB-A + USB-C
• Plantronics Savi 8220 UC
• Axtel VOICE UC45 stereo USB-A
• VOICE UC40 stereo USB  AXH-V40UCD

Are you able to suggest any NC headsets that are proved to be working with GC?

Thanks in advance!

Radek

Genesys is working hard to get support out for Poly, but with the acquisition by HP, it has put a curve in development.  They hope to have it out soon.  

The resource center states that Poly Lens is not supported - does anyone know why?

https://help.mypurecloud.com/articles/configure-a-plantronics-headset/

The 4300 series work better when using the USB adapter.  Without it, you lose some call controls.  We used to use the Jabra brand but find the Poly 4300;s are more durable and have better audio quality.  It's also good to install the Poly Lens app for keeping the firmware up to date.

https://lens.poly.com/download?_gl=1*l9dbne*_ga*MTE2MzUzNjA0Ni4xNjgxMzM2NDA4*_ga_F41K34QL0W*MTY4MTMzNjQwOC4xLjAuMTY4MTMzNjQwOC42MC4wLjA.

Hey Rial,
Thanks for the quick response.
The team has tried 4320 model already, but I'll ask them to try them once more.
Unless, it's a matter of some additional settings which might affect NC feature.
I'll let you know when I hear back from them.

Radek

We use the Poly 4300 series.  4310 is single ear and 4320 is stereo.

Hey Genesys Community,

One of our divisions is looking at replacing their current headsets for their entire contact center and would like to introduce a noise cancelling model.

They tested out numerous makes and models with hardware NC, however they performed very poorly when used with Genesys Cloud over WebRTC. When the same headsets were tried out with other tools (e.g. MS Teams) NC was working perfectly fine.

These are the models which were already tested:

• Plantronics Blackwire 8225 USB-A
• Poly Voyager 4320 UC USB-A MS-Teams
• Plantronics EncorePro 525 EP525 USB-A + USB-C
• Plantronics Savi 8220 UC
• Axtel VOICE UC45 stereo USB-A
• VOICE UC40 stereo USB  AXH-V40UCD

Are you able to suggest any NC headsets that are proved to be working with GC?

Thanks in advance!

Radek

Hi Robert, have you received any update regarding Genesys - Poly support. Timeline to complete a fully supported solution?

Thanks

Genesys is working hard to get support out for Poly, but with the acquisition by HP, it has put a curve in development.  They hope to have it out soon.  

The resource center states that Poly Lens is not supported - does anyone know why?

https://help.mypurecloud.com/articles/configure-a-plantronics-headset/

The 4300 series work better when using the USB adapter.  Without it, you lose some call controls.  We used to use the Jabra brand but find the Poly 4300;s are more durable and have better audio quality.  It's also good to install the Poly Lens app for keeping the firmware up to date.

https://lens.poly.com/download?_gl=1*l9dbne*_ga*MTE2MzUzNjA0Ni4xNjgxMzM2NDA4*_ga_F41K34QL0W*MTY4MTMzNjQwOC4xLjAuMTY4MTMzNjQwOC42MC4wLjA.

Hey Rial,
Thanks for the quick response.
The team has tried 4320 model already, but I'll ask them to try them once more.
Unless, it's a matter of some additional settings which might affect NC feature.
I'll let you know when I hear back from them.

Radek

We use the Poly 4300 series.  4310 is single ear and 4320 is stereo.

Hey Genesys Community,

One of our divisions is looking at replacing their current headsets for their entire contact center and would like to introduce a noise cancelling model.

They tested out numerous makes and models with hardware NC, however they performed very poorly when used with Genesys Cloud over WebRTC. When the same headsets were tried out with other tools (e.g. MS Teams) NC was working perfectly fine.

These are the models which were already tested:

• Plantronics Blackwire 8225 USB-A
• Poly Voyager 4320 UC USB-A MS-Teams
• Plantronics EncorePro 525 EP525 USB-A + USB-C
• Plantronics Savi 8220 UC
• Axtel VOICE UC45 stereo USB-A
• VOICE UC40 stereo USB  AXH-V40UCD

Are you able to suggest any NC headsets that are proved to be working with GC?

Thanks in advance!

Radek

Genesys is working hard to get support out for Poly, but with the acquisition by HP, it has put a curve in development.  They hope to have it out soon.  

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 05-03-2024 15:29
From: Brent Bucey
Subject: Noise cancelling headsets - which would you suggest?

The resource center states that Poly Lens is not supported - does anyone know why?

https://help.mypurecloud.com/articles/configure-a-plantronics-headset/

------------------------------
Brent Bucey
AAA Club Alliance Inc.

Original Message:
Sent: 04-12-2024 10:26
From: Rial Coleman
Subject: Noise cancelling headsets - which would you suggest?

The 4300 series work better when using the USB adapter.  Without it, you lose some call controls.  We used to use the Jabra brand but find the Poly 4300;s are more durable and have better audio quality.  It's also good to install the Poly Lens app for keeping the firmware up to date.

https://lens.poly.com/download?_gl=1*l9dbne*_ga*MTE2MzUzNjA0Ni4xNjgxMzM2NDA4*_ga_F41K34QL0W*MTY4MTMzNjQwOC4xLjAuMTY4MTMzNjQwOC42MC4wLjA.

------------------------------
Rial Coleman
Sr. VoIP Administrator
District of Columbia Water and Sewer Authority

Original Message:
Sent: 04-12-2024 10:06
From: Radosław Ptasznik
Subject: Noise cancelling headsets - which would you suggest?

Hey Rial,
Thanks for the quick response.
The team has tried 4320 model already, but I'll ask them to try them once more.
Unless, it's a matter of some additional settings which might affect NC feature.
I'll let you know when I hear back from them.

Radek

------------------------------
Radosław Ptasznik
Lyreco Management SAS

Original Message:
Sent: 04-12-2024 08:22
From: Rial Coleman
Subject: Noise cancelling headsets - which would you suggest?

We use the Poly 4300 series.  4310 is single ear and 4320 is stereo.

------------------------------
Rial Coleman
Sr. VoIP Administrator
District of Columbia Water and Sewer Authority

Original Message:
Sent: 04-12-2024 06:09
From: Radosław Ptasznik
Subject: Noise cancelling headsets - which would you suggest?

Hey Genesys Community,

One of our divisions is looking at replacing their current headsets for their entire contact center and would like to introduce a noise cancelling model.

They tested out numerous makes and models with hardware NC, however they performed very poorly when used with Genesys Cloud over WebRTC. When the same headsets were tried out with other tools (e.g. MS Teams) NC was working perfectly fine.

These are the models which were already tested:

• Plantronics Blackwire 8225 USB-A
• Poly Voyager 4320 UC USB-A MS-Teams
• Plantronics EncorePro 525 EP525 USB-A + USB-C
• Plantronics Savi 8220 UC
• Axtel VOICE UC45 stereo USB-A
• VOICE UC40 stereo USB  AXH-V40UCD

Are you able to suggest any NC headsets that are proved to be working with GC?

Thanks in advance!

Radek

#SIP/VoIP
#Telephony

The resource center states that Poly Lens is not supported - does anyone know why?

https://help.mypurecloud.com/articles/configure-a-plantronics-headset/

The 4300 series work better when using the USB adapter.  Without it, you lose some call controls.  We used to use the Jabra brand but find the Poly 4300;s are more durable and have better audio quality.  It's also good to install the Poly Lens app for keeping the firmware up to date.

https://lens.poly.com/download?_gl=1*l9dbne*_ga*MTE2MzUzNjA0Ni4xNjgxMzM2NDA4*_ga_F41K34QL0W*MTY4MTMzNjQwOC4xLjAuMTY4MTMzNjQwOC42MC4wLjA.

Hey Rial,
Thanks for the quick response.
The team has tried 4320 model already, but I'll ask them to try them once more.
Unless, it's a matter of some additional settings which might affect NC feature.
I'll let you know when I hear back from them.

Radek

We use the Poly 4300 series.  4310 is single ear and 4320 is stereo.

Hey Genesys Community,

One of our divisions is looking at replacing their current headsets for their entire contact center and would like to introduce a noise cancelling model.

They tested out numerous makes and models with hardware NC, however they performed very poorly when used with Genesys Cloud over WebRTC. When the same headsets were tried out with other tools (e.g. MS Teams) NC was working perfectly fine.

These are the models which were already tested:

• Plantronics Blackwire 8225 USB-A
• Poly Voyager 4320 UC USB-A MS-Teams
• Plantronics EncorePro 525 EP525 USB-A + USB-C
• Plantronics Savi 8220 UC
• Axtel VOICE UC45 stereo USB-A
• VOICE UC40 stereo USB  AXH-V40UCD

Are you able to suggest any NC headsets that are proved to be working with GC?

Thanks in advance!

Radek

Hey Genesys Community,

One of our divisions is looking at replacing their current headsets for their entire contact center and would like to introduce a noise cancelling model.

They tested out numerous makes and models with hardware NC, however they performed very poorly when used with Genesys Cloud over WebRTC. When the same headsets were tried out with other tools (e.g. MS Teams) NC was working perfectly fine.

These are the models which were already tested:

• Plantronics Blackwire 8225 USB-A
• Poly Voyager 4320 UC USB-A MS-Teams
• Plantronics EncorePro 525 EP525 USB-A + USB-C
• Plantronics Savi 8220 UC
• Axtel VOICE UC45 stereo USB-A
• VOICE UC40 stereo USB  AXH-V40UCD

Are you able to suggest any NC headsets that are proved to be working with GC?

Thanks in advance!

Radek

Hey Genesys Community,

One of our divisions is looking at replacing their current headsets for their entire contact center and would like to introduce a noise cancelling model.

They tested out numerous makes and models with hardware NC, however they performed very poorly when used with Genesys Cloud over WebRTC. When the same headsets were tried out with other tools (e.g. MS Teams) NC was working perfectly fine.

These are the models which were already tested:

• Plantronics Blackwire 8225 USB-A
• Poly Voyager 4320 UC USB-A MS-Teams
• Plantronics EncorePro 525 EP525 USB-A + USB-C
• Plantronics Savi 8220 UC
• Axtel VOICE UC45 stereo USB-A
• VOICE UC40 stereo USB  AXH-V40UCD

Are you able to suggest any NC headsets that are proved to be working with GC?

Thanks in advance!

Radek

Hey Genesys Community,

One of our divisions is looking at replacing their current headsets for their entire contact center and would like to introduce a noise cancelling model.

They tested out numerous makes and models with hardware NC, however they performed very poorly when used with Genesys Cloud over WebRTC. When the same headsets were tried out with other tools (e.g. MS Teams) NC was working perfectly fine.

These are the models which were already tested:

• Plantronics Blackwire 8225 USB-A
• Poly Voyager 4320 UC USB-A MS-Teams
• Plantronics EncorePro 525 EP525 USB-A + USB-C
• Plantronics Savi 8220 UC
• Axtel VOICE UC45 stereo USB-A
• VOICE UC40 stereo USB  AXH-V40UCD

Are you able to suggest any NC headsets that are proved to be working with GC?

Thanks in advance!

Radek

Hey Genesys Community,

One of our divisions is looking at replacing their current headsets for their entire contact center and would like to introduce a noise cancelling model.

They tested out numerous makes and models with hardware NC, however they performed very poorly when used with Genesys Cloud over WebRTC. When the same headsets were tried out with other tools (e.g. MS Teams) NC was working perfectly fine.

These are the models which were already tested:

• Plantronics Blackwire 8225 USB-A
• Poly Voyager 4320 UC USB-A MS-Teams
• Plantronics EncorePro 525 EP525 USB-A + USB-C
• Plantronics Savi 8220 UC
• Axtel VOICE UC45 stereo USB-A
• VOICE UC40 stereo USB  AXH-V40UCD

Are you able to suggest any NC headsets that are proved to be working with GC?

Thanks in advance!

Radek

Hi Radek,

Not sure if you have found any good headset with headphone noise cancellation? We are looking for the same too.

Same models with your list, we have tried Poly Savi 8220 UC which used by one of our offices without complains. Poly Blackwire 5220 also worked for our work from home agents, maybe because they don't have much background noise like office agents.

We are using EPOS Impact 5000 Series too but it's passive noise cancellation in headphone so receive some complains.

Thanks in advance if you can share the one you chose at last.

Dylan

Hey Genesys Community,

One of our divisions is looking at replacing their current headsets for their entire contact center and would like to introduce a noise cancelling model.

They tested out numerous makes and models with hardware NC, however they performed very poorly when used with Genesys Cloud over WebRTC. When the same headsets were tried out with other tools (e.g. MS Teams) NC was working perfectly fine.

These are the models which were already tested:

• Plantronics Blackwire 8225 USB-A
• Poly Voyager 4320 UC USB-A MS-Teams
• Plantronics EncorePro 525 EP525 USB-A + USB-C
• Plantronics Savi 8220 UC
• Axtel VOICE UC45 stereo USB-A
• VOICE UC40 stereo USB  AXH-V40UCD

Are you able to suggest any NC headsets that are proved to be working with GC?

Thanks in advance!

Radek