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  • 1.  Noise Suppression

    Posted 09-24-2024 13:49
    No replies, thread closed.

    Hello,

    We are you using the Jabra 30 II USB two-ear headset.  Is there a setting in Genesys to turn on noise suppression?  Customers are complaining about hearing background noise.

    Thank you

    #BackgroundNoise


    #Unsure/Other

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    Chris Rodier
    Cardworks Servicing, LLC
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  • 2.  RE: Noise Suppression
    Best Answer

    Posted 09-24-2024 16:15
    No replies, thread closed.

    Hello Chris,

    You may want to enable the Noise Suppression option for the phone using the Advanced Mic Settings.

    https://help.mypurecloud.com/articles/configure-advanced-microphone-settings-for-webrtc-phones/



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    Jason Kleitz
    Genesys - Employees
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  • 3.  RE: Noise Suppression

    Posted 10-29-2024 13:03
    No replies, thread closed.

    Jason it's not helping, the same headsets work fine in Teams for users. 

    It's like the system picks and chooses which users to collect the noise cancellation. 

    I've updated their headsets and software. I even moved the users away from each other. 



    ------------------------------
    Elyse Gritsonis
    Business Analyst
    ------------------------------

    Original Message


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