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  • 1.  Non-Voice Interaction.

    Posted 04-08-2022 04:42
    No replies, thread closed.
    Hello All,

    This is my first post so I would before hand apologies, if it is a repetitive question, you can guide me how search as well.

    Is there any we can suppress or remove Notification/popup for VM ( voicemails), emails, callback interactions else do we have any option to remove ringtone for these ? Note these would be coming on behalf of Queue.


    Regards,
    Nadeem Anwar
    #PlatformAdministration
    #SystemAdministration

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    Md Nadeem Anwar
    Orange SA
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  • 2.  RE: Non-Voice Interaction.

    Posted 04-10-2022 23:02
    No replies, thread closed.
    Depends on web client or desktop.  With both, you can set the ring volume for each interaction type:



    The Desktop client can control the screen pop under notifications.
    Of course, if you are trying to stop these from coming to agent, you set that in Utilization.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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