Hello George
No, I'm trying to get the manual closed calls, the API that I post in the first post is the way we are doing but return that this call is a closed call
But in the other post says that is not manual close
I don't know if I made myself clear
Anyway, I need the body that return exactly the manual close calls and not manual close calls
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Raphael Sens
Flex Contact Center Atend. A Clientes e Tecnologia Ltda
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Original Message:
Sent: 05-13-2020 10:10
From: George Ganahl
Subject: Not completed calls
To be clear, are you looking for calls that are still connected?
Similar to what you get with this Interactions view filter?
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
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Original Message:
Sent: 05-13-2020 09:33
From: Raphael Sens
Subject: Not completed calls
Hello
Anyone can help me with this?
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Raphael Sens
Flex Contact Center Atend. A Clientes e Tecnologia Ltda
Original Message:
Sent: 04-20-2020 08:00
From: Raphael Sens
Subject: Not completed calls
Hello, sorry I wasn't clear
This query return me the complete calls that was manually close
In this print the "Informações de finalização" is the not manual close call?
If so a I need the query that return me that, but the one i put it is showing me that the call was manual close
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Raphael Sens
Flex Contact Center Atend. A Clientes e Tecnologia Ltda
Original Message:
Sent: 04-19-2020 19:04
From: Robert Wakefield-Carl
Subject: Not completed calls
Correct me if I am wrong, but it seems like you want all the calls that were not connected to a user. If so, you should use this:
{ "interval": "2020-04-13T07:00:00.000Z/2020-04-17T07:00:00.000Z", "groupBy": [ "interactionType" ], "filter": { "type": "and", "predicates": [ { "type": "dimension", "dimension": "userId", "operator": "notExists", "value": null } ] }, "views": [], "metrics": [ "nOffered" ]}
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com