Thanks, Tracy :)
Hi Shelby, I agree with Tracy, support might be able to help better. I'm not able to view your configuration. It seems odd if they are set up the same, yet they are not receiving the notifications.
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Damaris Scott
Senior Product Manager, Workforce Management
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Original Message:
Sent: 08-20-2025 07:51
From: Tracy Vickers
Subject: Not Receiving Time Off Notices
Hi Shelby,
The PM for Time Off is on leave at the moment - I would raise a case through Customer Care to find the answer as this seems to be more ad hoc than general.
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Tracy
Genesys
Original Message:
Sent: 08-18-2025 09:52
From: Shelby Cronk
Subject: Not Receiving Time Off Notices
Several team members ARE receiving notifications when Time Off Requests are requiring approval, but two are not (even though they have the same role and the same divisional access.) Any ideas as to why this might be?
#TimeOff,AbsenceManagement
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Shelby Cronk
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