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  • 1.  Not Receiving Time Off Notices

    Posted 08-18-2025 09:52
    No replies, thread closed.

    Several team members ARE receiving notifications when Time Off Requests are requiring approval, but two are not (even though they have the same role and the same divisional access.) Any ideas as to why this might be? 


    #TimeOff,AbsenceManagement

    ------------------------------
    Shelby Cronk
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  • 2.  RE: Not Receiving Time Off Notices

    Posted 08-20-2025 07:51
    No replies, thread closed.

    Hi Shelby,

    The PM for Time Off is on leave at the moment - I would raise a case through Customer Care to find the answer as this seems to be more ad hoc than general.



    ------------------------------
    Tracy
    Genesys
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  • 3.  RE: Not Receiving Time Off Notices

    Posted 08-25-2025 10:05
    No replies, thread closed.

    Thanks, Tracy :)

    Hi Shelby, I agree with Tracy, support might be able to help better. I'm not able to view your configuration. It seems odd if they are set up the same, yet they are not receiving the notifications. 



    ------------------------------
    Damaris Scott
    Senior Product Manager, Workforce Management
    ------------------------------

    Original Message


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