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Hi,
Could anyone please let me know if there is a specific topic within the notification APIs that allows me to retrieve the conversationId immediately upon completion in Genesys?

Thank you

#PlatformAPI

------------------------------
Swapnil Pandey
------------------------------

Hi Swapnil,

I usually refer to this event: v2.detail.events.conversation.{id}.acw.  The after call wrapup (acw) is invoked when the agent selects a wrapup code, which signals the end of the call.  

Hope that helps.

------------------------------
John Carnell
Director, Developer Engagement

Original Message:
Sent: 04-04-2025 08:02
From: Swapnil Pandey
Subject: Notification API Query

Hi,
Could anyone please let me know if there is a specific topic within the notification APIs that allows me to retrieve the conversationId immediately upon completion in Genesys?

Thank you

#PlatformAPI

------------------------------
Swapnil Pandey
------------------------------

Hi, John

Thank you for your response.
However, I am looking for a topic that will allow me to obtain the conversation ID, which I can then use to access other topics, such as the one you suggested.

Hi Swapnil,

I usually refer to this event: v2.detail.events.conversation.{id}.acw.  The after call wrapup (acw) is invoked when the agent selects a wrapup code, which signals the end of the call.  

Hope that helps.

------------------------------
John Carnell
Director, Developer Engagement

Original Message:
Sent: 04-04-2025 08:02
From: Swapnil Pandey
Subject: Notification API Query

Hi,
Could anyone please let me know if there is a specific topic within the notification APIs that allows me to retrieve the conversationId immediately upon completion in Genesys?

Thank you

#PlatformAPI

------------------------------
Swapnil Pandey
------------------------------

Hi Swapnil,

Sorry, I missed this.  If you are using a backend integration with EventBridge or Process Automation triggers, you are able to do a wild card subscribe without having to know the conversationId ahead of time.

Thanks,
    John

Hi, John

Thank you for your response.
However, I am looking for a topic that will allow me to obtain the conversation ID, which I can then use to access other topics, such as the one you suggested.

Hi Swapnil,

I usually refer to this event: v2.detail.events.conversation.{id}.acw.  The after call wrapup (acw) is invoked when the agent selects a wrapup code, which signals the end of the call.  

Hope that helps.

------------------------------
John Carnell
Director, Developer Engagement

Original Message:
Sent: 04-04-2025 08:02
From: Swapnil Pandey
Subject: Notification API Query

Hi,
Could anyone please let me know if there is a specific topic within the notification APIs that allows me to retrieve the conversationId immediately upon completion in Genesys?

Thank you

#PlatformAPI

------------------------------
Swapnil Pandey
------------------------------

Hi John,

Thank you for the response

We are currently utilizing WebSocket with notification APIs. Is there a method to retrieve conversation IDs immediately upon their completion through any topic? Additionally, could you suggest alternative ways to fetch conversation IDs via WebSocket?

Hi Swapnil,

Sorry, I missed this.  If you are using a backend integration with EventBridge or Process Automation triggers, you are able to do a wild card subscribe without having to know the conversationId ahead of time.

Thanks,
    John

Hi, John

Thank you for your response.
However, I am looking for a topic that will allow me to obtain the conversation ID, which I can then use to access other topics, such as the one you suggested.

Hi Swapnil,

I usually refer to this event: v2.detail.events.conversation.{id}.acw.  The after call wrapup (acw) is invoked when the agent selects a wrapup code, which signals the end of the call.  

Hope that helps.

------------------------------
John Carnell
Director, Developer Engagement

Original Message:
Sent: 04-04-2025 08:02
From: Swapnil Pandey
Subject: Notification API Query

Hi,
Could anyone please let me know if there is a specific topic within the notification APIs that allows me to retrieve the conversationId immediately upon completion in Genesys?

Thank you

#PlatformAPI

------------------------------
Swapnil Pandey
------------------------------