Workforce Engagement Management

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  • 1.  Notification Triggers

    Posted 26 days ago

    Hello,

    Is there a way to turn off "You are not scheduled on queue time" Notification. I have a department I am building but is currently not live with WFM yet, but they mentioned the agents are getting notified. Adherence ignored notifications are on, early notification reminders are all off, and no schedule is published. 

    Is there a way to eliminate this notification? Is it because I added the agents to the unit? need some help 


    #WorkforceManagement

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    Al Maatouk
    na
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  • 2.  RE: Notification Triggers

    Posted 26 days ago

    I would remove the agents from the management unit until you're ready to go live. This should stop the system from evaluating their schedule adherence. 

    Neil



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    Neil Draycott
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    Original Message


  • 3.  RE: Notification Triggers

    Posted 25 days ago

    Hi, I've actually created an idea for this issue: 
    https://genesyscloud.ideas.aha.io/ideas/WESCH-I-370 






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    Viivi Tiainen
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    Original Message


  • 4.  RE: Notification Triggers

    Posted 25 days ago

    While you are setting up the department, it might be worth reviewing the user permissions and "turn off":

    • Workforce Management > Agent Schedule Notification > View
    • Workforce Management > Agent Adherence > Notify

    Paul



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    Paul Wood
    Product Manager for Genesys Cloud Workforce Management
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    Original Message


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