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  • 1.  Notifications to agents regarding breaks/lunch

    Posted 01-03-2024 11:56
    No replies, thread closed.

    Hello, is there a way to change the timing of notifications to agents for breaks/lunches. I believe currently they get the notification at the time of the activity. We would like to know if we can change that time to about 15 minutes before the event is to start.  Thank you in advance. 


    #Genesys Cloud CX
    #Workforce Management

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    Wendy Dodson
    Sedgwick Claims Management Services, Inc.
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  • 2.  RE: Notifications to agents regarding breaks/lunch

    Posted 01-04-2024 13:55
    No replies, thread closed.

    Hi Wendy, 

    I am not sure of any way to change the notification, and would love to see a way. 

    What we did was allowed calendar integration to the agents Google Calendar and then they can set up alert times on their Google calendar. We got a lot of positive feedback from agents on that improvement. 



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    Aaron Buckley
    Breezeline
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  • 3.  RE: Notifications to agents regarding breaks/lunch

    Posted 01-04-2024 16:02
    No replies, thread closed.

    Hi Wendy,

    This is a great configuration, but we don't available.
    In Portal Idea we have an evaluation for starting mapping and maybe a development... We can help with comments or votes.

    Idea: https://genesyscloud.ideas.aha.io/ideas/WFMSCH-I-172

    Merged idea

    This idea has been merged into another idea. To comment or vote on this idea, please visit WEM-I-331 Schedule Reminders.

    Att,



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
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