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Notifications to Supervisor for cancelled time off requests made by agent

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  • 1.  Notifications to Supervisor for cancelled time off requests made by agent

    Posted 03-31-2025 14:54
    No replies, thread closed.

    Hello Community,

    I was wondering whether supervisors may be alerted or notified when an agent cancels a time-off request that has been authorized or pending approval. At the moment, when a new request is pending approval, we receive a notification in the Supervisor's inbox; however, it appears that no new notification is generated whenever an agent chooses to cancel the request.

    Any help or advice would be appreciated! Thanks


    #Workforce Management
    #TimeOff,AbsenceManagement
    #Notifications/Alerts

    ------------------------------
    Tam Cao
    Senior Consultant, Customer Experience
    ------------------------------


  • 2.  RE: Notifications to Supervisor for cancelled time off requests made by agent

    Posted 04-01-2025 10:41
    No replies, thread closed.

    Hi Tam,

    Great question. We don't right now. However, we do have something planned in our roadmap. I've added the below idea that would allow the notifications to be sent to the inbox and used in process automation. I don't have a date yet, but we are planning it. Feel free to vote or add your use cases to the idea below:

    https://genesyscloud.ideas.aha.io/ideas/WETOM-I-172



    ------------------------------
    Damaris Scott
    Senior Product Manager, Workforce Management
    ------------------------------



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