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  • 1.  Notifications

    Posted 02-26-2026 14:40

    Initially when we had our agents using Genesys via the app they would received notifications when they had a meeting, break, lunch etc coming up. Since we moved to the browser those notifications don't happen anymore. Does anyone have any idea why or if there is a workaround? Our agents really miss that feature. 


    #Other

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    Melissa Palmer
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  • 2.  RE: Notifications
    Best Answer

    Posted 02-26-2026 19:35

    Hi Melissa,

    One thing that comes to mind is checking browser notification permissions.

    Since moving from the desktop app to browser access, notifications rely on the browser rather than the native app. It may be worth confirming that browser notifications are enabled and that apps.mypurecloud.com.au (or your region-specific Genesys URL) is explicitly allowed in the browser's notification settings.

    In Chrome/Edge, you can verify this under:
    Settings → Privacy & Security → Site Settings → Notifications

    You may also want to ensure OS-level notifications for the browser are enabled and that Focus Assist / Do Not Disturb isn't suppressing alerts.



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    Phaneendra
    Technical Solutions Consultant
    Monash University
    Australia
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  • 3.  RE: Notifications

    Posted 02-27-2026 11:15

    Thank you, Phaneendra!



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    Melissa Palmer
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    Original Message


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