Genesys Cloud - Main

Initially when we had our agents using Genesys via the app they would received notifications when they had a meeting, break, lunch etc coming up. Since we moved to the browser those notifications don't happen anymore. Does anyone have any idea why or if there is a workaround? Our agents really miss that feature. 

Hi Melissa,

One thing that comes to mind is checking browser notification permissions.

Since moving from the desktop app to browser access, notifications rely on the browser rather than the native app. It may be worth confirming that browser notifications are enabled and that apps.mypurecloud.com.au (or your region-specific Genesys URL) is explicitly allowed in the browser's notification settings.

In Chrome/Edge, you can verify this under:
Settings → Privacy & Security → Site Settings → Notifications

You may also want to ensure OS-level notifications for the browser are enabled and that Focus Assist / Do Not Disturb isn't suppressing alerts.

Initially when we had our agents using Genesys via the app they would received notifications when they had a meeting, break, lunch etc coming up. Since we moved to the browser those notifications don't happen anymore. Does anyone have any idea why or if there is a workaround? Our agents really miss that feature.