AnNN2 | 2023-04-25 08:12:19 UTC | #1
Hi all, we're planning to feature need to know when the agent starts/ends the live chat session. Do we have any ways to know that? currently, I checked the websocket but don't see any message when the agent starts/ends the live chat session
Angelo_Cicchitto | 2023-04-25 14:17:41 UTC | #2
Hi - we are considering this as part of https://genesyscloud.ideas.aha.io/ideas/CEWMM-I-146
system | 2023-05-25 14:17:43 UTC | #3
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