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  • 1.  Notifying agents a queue is closed when trying to transfer

    Posted 09-26-2024 15:06
    Edited by Heather Higginbotham 09-26-2024 15:07
    No replies, thread closed.

    We have agents trying to transfer calls to another queue, but the queue has different operating hours and may not be staffed. What is the best practice to handle this? Is there an alert the agent can get that notifies them that the queue is closed?


    #Routing(ACD/IVR)

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    Heather Higginbotham
    Cox Automotive Corporate Services, LLC
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  • 2.  RE: Notifying agents a queue is closed when trying to transfer
    Best Answer

    Posted 09-26-2024 17:34
    No replies, thread closed.

    Hi Heather, if you haven't already seen this, please take a look at the following idea:

    https://genesyscloud.ideas.aha.io/ideas/INB-I-574



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    Vaun McCarthy
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