Genesys Cloud - Main

HI community 

Through the API, when we use query nOutboundAttempted, I have observed that the measurement is different depending on whether the query is made on the queue or on the campaign.

I appreciate it if someone has additional information on this topic.

Thanks in advance

Hi Ana,

If all the the criteria are the same but the only difference is the queue/campaign (e.g. same time frames etc) are all of the attempts going via the same queue?

HI community 

Through the API, when we use query nOutboundAttempted, I have observed that the measurement is different depending on whether the query is made on the queue or on the campaign.

I appreciate it if someone has additional information on this topic.

Thanks in advance

Hi Sam

all the attempts are made from the same queue

Hi Ana,

If all the the criteria are the same but the only difference is the queue/campaign (e.g. same time frames etc) are all of the attempts going via the same queue?

HI community 

Through the API, when we use query nOutboundAttempted, I have observed that the measurement is different depending on whether the query is made on the queue or on the campaign.

I appreciate it if someone has additional information on this topic.

Thanks in advance

Hi Ana,

Its probably best to raise a case with care to investigate why there is a mismatch.  It will be hard to tell without an example what is causing a difference in these counts, so include the requests made and the different responses in the ticket so they can investigate.

Hi Sam

all the attempts are made from the same queue

Hi Ana,

If all the the criteria are the same but the only difference is the queue/campaign (e.g. same time frames etc) are all of the attempts going via the same queue?

HI community 

Through the API, when we use query nOutboundAttempted, I have observed that the measurement is different depending on whether the query is made on the queue or on the campaign.

I appreciate it if someone has additional information on this topic.

Thanks in advance

Hi Sam

I did it too,  I was wondering if anyone had more information about

Kind regards

Hi Ana,

Its probably best to raise a case with care to investigate why there is a mismatch.  It will be hard to tell without an example what is causing a difference in these counts, so include the requests made and the different responses in the ticket so they can investigate.

Hi Sam

all the attempts are made from the same queue

Hi Ana,

If all the the criteria are the same but the only difference is the queue/campaign (e.g. same time frames etc) are all of the attempts going via the same queue?

HI community 

Through the API, when we use query nOutboundAttempted, I have observed that the measurement is different depending on whether the query is made on the queue or on the campaign.

I appreciate it if someone has additional information on this topic.

Thanks in advance