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Manjunath Mecherla is our featured Instructor of the Month for November!
Manjunath joined Genesys in 2019 and started working as a full time Genesys trainer. Manjunath has more than 10 years of experience doing implementation, solutioning, RFPs Greenfield implementations, transformation including client onboarding training.
Manjunath teaches a wide variety of Genesys courses. He teaches the following course:
GC Implementation, GC Contact Center Administration, GC Reporting & Analytics, Genesys Cloud Platform API, GC Architect GC Outbound
Genesys Engage on-prem Courses:
Framework, SIP Server, eServices, Genesys Voice Platform, Composer Routing, Composer Multimedia, GCXI
Genesys Engage Cloud courses:
Using Engage Cloud, Designer for Developers 8.5
Manjunath specializes in implementation and customization. Both of these require continuous learning and will test your skills. He enjoys teaching API since it's always evolving with something new every day. The Class has most questions of all trainings delivered. Apart from API, Manjunath also likes teaching Genesys Cloud Implementation and Framework Core classes.
Manjunath loves to travel, especially beaches. He enjoys driving a lot and has driven through the entire West Coast of India and planning for the east coast next. India has plenty of hidden gems which are to be explored. You keep discovering new culture everywhere you travel, and each place has unique food, traditions, festivals and history. His last travel was to Singapore in Sep 2022 with his niece (F1 and Universal) He was a big time MMORPG player and won several tournaments in India.
Manjunath was born in Chennai, brought up in Chennai and still living in Chennai. He Lives with his family (Mom, Dad and Niece). Something keeps me here, maybe the food, the people, or the second longest beach of the world. Coastal city Chennai is the capital of Tamil Nadu, Southern State of India. It is one of the oldest and traditional cities, rich in history and diversity. Manjunath works mostly from home but used to visit Chennai office regularly prior to covid.
Thank you for sharing, Manjunath. Let us know if you've enjoyed classes with Manjunath or have a memory that stands out!
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.