Genesys Cloud - Main

 View Only

Sign Up

  • 1.  November 2025 Performance View

    Posted 01-12-2026 10:35

    Our performance view page for November 2025 is broken down in intervals but no other month is.  Was there an issue with the new UI at that time?  Is there a way to run the November performance view report without the intervals, only showing the totals?  If so how.  Screenshots are attached showing no intervals in October or December..


    #Reporting/Analytics

    ------------------------------
    Rial Coleman
    Sr. VoIP Administrator
    District of Columbia Water and Sewer Authority
    ------------------------------


  • 2.  RE: November 2025 Performance View
    Best Answer

    Posted 01-13-2026 15:02

    Hello Rial,

    I believe this happened due the time zone change with Daylight Saving Time.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------