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  • 1.  November 2025 Performance View

    Posted 01-12-2026 10:35
    No replies, thread closed.

    Our performance view page for November 2025 is broken down in intervals but no other month is.  Was there an issue with the new UI at that time?  Is there a way to run the November performance view report without the intervals, only showing the totals?  If so how.  Screenshots are attached showing no intervals in October or December..


    #Reporting/Analytics

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    Rial Coleman
    Sr. VoIP Administrator
    District of Columbia Water and Sewer Authority
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  • 2.  RE: November 2025 Performance View
    Best Answer

    Posted 01-13-2026 15:02
    No replies, thread closed.

    Hello Rial,

    I believe this happened due the time zone change with Daylight Saving Time.



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    Jason Kleitz
    Online Community Manager/Moderator
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