We're excited to announce that our new and improved Genesys native Speech to Text transcription engine for English and Spanish dialects is now officially Generally Available!
This release represents a major step forward in transcription quality across voice interactions - and the best part:
There's no extra cost. No configuration required.
Customers using Genesys native transcription are automatically benefiting from the upgrade.
With this new engine, you can expect:
✅ Improved accuracy and reduced Word Error Rate
✅ Greater consistency powering downstream analytics like Sentiment Analysis, Topic Spotting, Empathy Analysis, AI Insights and Automated Scoring.
High-quality transcription is the foundation of Speech and Text Analytics and AI based insights. By strengthening that foundation, we're enabling more precise insights and automations.
We're excited for you to experience the impact - and would love to hear your feedback!
#AIScoring(VirtualSupervisor)#SupervisorCopilot(AIInsights)#SpeechandTextAnalytics------------------------------
Liore Finkelstein
Product Manager
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