Genesys Cloud - Main

I am new to outbound and have a couple of questions :

1) how do i go about scheduling a callback to a Nuisance call - This refers to Predictive calls that have been dropped because there was no agent available at the time call was answered. The customer wants to be able to contact the customer 3 times but not until after a period of 72 hours has elapsed. Can this be done in List Management or somewhere else would be better ?.

2) the customer wants to run different filters of monetary values of <1600, <1200, <800 and i wondered what is the best way to do this ?. Do i need a separate skill and queue to the main list ?. Do i need a flow to be able to do this and to point it towards a call flow ?.

I'm still learning Outbound too.

For the first one, what we do is in the rules, we do a wrap up rule, and if it is the x contact and wrap is y then add to DNC list, set for z hours or days or minutes.

So for example, if Call Analysis = Voicemail and Attempts = 2 then add to DNC list set for 24 hours to call them the next day. 

For the second, what are you trying to do with the filter? You can always just sort the list under the campaign management view to call the ones with higher value first as long as that value is in a column in the contact list. 

I am new to outbound and have a couple of questions :

1) how do i go about scheduling a callback to a Nuisance call - This refers to Predictive calls that have been dropped because there was no agent available at the time call was answered. The customer wants to be able to contact the customer 3 times but not until after a period of 72 hours has elapsed. Can this be done in List Management or somewhere else would be better ?.

2) the customer wants to run different filters of monetary values of <1600, <1200, <800 and i wondered what is the best way to do this ?. Do i need a separate skill and queue to the main list ?. Do i need a flow to be able to do this and to point it towards a call flow ?.

Anton,

i have added a new skill and queue and uploaded a file with the relevant column in it. I have selected the phone column with that identifier in it. I have also built a call flow and pointed it to that queue and skill and built a call response with transfer to that flow. When i start the dialler to push the calls through it doesn't hit an agent but just hits what appears to be an extension.

I'm still learning Outbound too.

For the first one, what we do is in the rules, we do a wrap up rule, and if it is the x contact and wrap is y then add to DNC list, set for z hours or days or minutes.

So for example, if Call Analysis = Voicemail and Attempts = 2 then add to DNC list set for 24 hours to call them the next day. 

For the second, what are you trying to do with the filter? You can always just sort the list under the campaign management view to call the ones with higher value first as long as that value is in a column in the contact list. 

I am new to outbound and have a couple of questions :

1) how do i go about scheduling a callback to a Nuisance call - This refers to Predictive calls that have been dropped because there was no agent available at the time call was answered. The customer wants to be able to contact the customer 3 times but not until after a period of 72 hours has elapsed. Can this be done in List Management or somewhere else would be better ?.

2) the customer wants to run different filters of monetary values of <1600, <1200, <800 and i wondered what is the best way to do this ?. Do i need a separate skill and queue to the main list ?. Do i need a flow to be able to do this and to point it towards a call flow ?.