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  • 1.  Number Plan Expression

    Posted 04-26-2018 03:25
    No replies, thread closed.
    Hi Guys

    We currently have to trunk lines connected to purecloud.

    Does anyone know what expression we can use in the number plan to specify a specific trunk to be used when dialing certain numbers or dialing on behalf of certain queues.

    Example :

    Number dialed - 083 555 5555  - use trunk 1
    and other 083 number - use trunk 2

    or

    Queue 1 - when dialing out use trunk 1
    and queue 2 - when dialing out use trunk 2.

    Thanks



    ------------------------------
    Mohammed Cassim
    Pivotal Data (Pty) Ltd
    ------------------------------


  • 2.  RE: Number Plan Expression

    Posted 05-08-2018 09:05
    No replies, thread closed.
    Dear Sir

    it didn't make with this scenario 

    first, you need to configure dial plan and enable it what you need to pass
    example: 053xxxx with length 12 digits and in the Outbound Route > Classifications put its classifications and on External Trunks pass throw trunk 1
    and 052xxxx with length 12 digits in the Outbound Route > Classifications put its classifications and on External Trunks pass throw trunk 2


    ------------------------------
    Andrew Adel
    IST Integration Services And Technologies Co.
    ------------------------------

    Original Message


  • 3.  RE: Number Plan Expression

    Posted 05-29-2018 02:15
    No replies, thread closed.
    Hi

    What expression can i use on the trunk settings to remove digits from a dialed number ?


    We dial mobile numbers which are 10 digits long that we route out on trunk 1


    We now want to have an option to dial out specific mobile numbers but must go out via trunk 2.


    I have created a new number plan with 11 digits which is set to route out on trunk 2.


    What expression can i setup under the trunk settings to remove 1 digit so that the mobile number is correctly dialed out with 10 digits ? 

    Under the trunk outbound settings :

    Match Regular Expression  :   =   11 digits dialed   -  Example   0 0811111111

    Format Regular Expression : =   Send out only 10 digits   -      0811111111


    ------------------------------
    Mohammed Faizal Cassim
    Pivotal Data (Pty) Ltd
    ------------------------------

    Original Message


  • 4.  RE: Number Plan Expression

    Posted 05-29-2018 10:49
    No replies, thread closed.
    If you want to do the configuration on the Trunk, see the Resource Center: https://help.mypurecloud.com/articles/transform-outbound-addresses-with-regular-expressions/

    You can also do the transformation in the Number Plan when you use Regular Expression as the Match Type. Set the Normalized Number Expression to be the format you want to send out on the trunk.

    ------------------------------
    George Ganahl
    Principal Program Manager
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: Number Plan Expression

    Posted 05-30-2018 03:09
    No replies, thread closed.
    Hi George

    Thanks for the reply.

    Would you be able to assist me with a regular expression that i can use as I tried using the example but not getting it to work as my skill with working with regex is not that good.

    Basically I need a regex to change a 11 digit number to strip the 1st number out and dial out the rest of the 10 numbers.

    Example   - 0 1111111111   =   regex removes the  0   and 1111111111 is dialed out.

    This will be used on the trunk configuration as the number plan is setup to dial 11 digits for this specific trunk.

    Which means the "0" will be a dummy digit just to make the call route out of the specific trunk.

    Thanks

    ------------------------------
    Mohammed Faizal Cassim
    Pivotal Data (Pty) Ltd
    ------------------------------

    Original Message


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