Genesys Cloud - Main

Rochester Regional Health is going to install a brand-new Cisco phone system across all its sites / hospitals.

I am told that ALL will be able to dial by ext. with a format of - XX-YYYY  2-digit code for the "hospital" and then the extension - which may be variable in length 4-6 maybe.

Looking to set a Number Plan that can accommodate all of that for the sites created in Cloud.

Is there a way to write a Regular Expression for this?

#Telephony

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Aaron Montanari
Operations Performance Analyst Senior
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Hi Aaron 

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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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Thank you so much for this information! - Will Test Thank you!

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Aaron Montanari
Operations Performance Analyst Senior
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Original Message:
Sent: 05-01-2026 12:00
From: Kaio Oliveira
Subject: Number Plan - Reg EX

Hi Aaron 

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Does it really need to have the hyphen "-"?

Assuming it is necessary or not, you can use this expression: ^\d{2}-?\d{4,6}$..... This will accept both  "12-3456" and "123456"... 

in normalize use "$1-$2". 

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I believe this will solve it.

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There's this website where you can test expressions for both Match and Substitution.

If you're not familiar with it, the website is: https://regex101.com/

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Expression ok:

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expression NOK: 

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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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