Genesys Cloud - Main

Dears

I'm facing an issue with local numbers that start with "+" I did all my best to make some expression related to those numbers into number plans field and I got into closed way 

Kindly your help and plz find the attached to get the all picture ..

BR
#Ask Me Anything (AMA)

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Mohannad haddad
Fourth Dimension Systems Company
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1. Genesys Cloud documentation is not clear about it,  but it seems that numbers with + is reserved for calls to PSTN

2. In general you need to use  \+  for plus sign

Example: ^(\+\d{4})$ 

to match a 4 digit number starting with +, example +5000



 

Hi Mohannad, 

Can you clarify what you're trying to achieve here? are you trying to send out E.164 numbers (+112729800) to your carrier via the number plans?

or are you trying to change the inbound numbers so they present in the call history as local numbers (12729800)? I don't think this will work though I remember tyring this and it breaks the call routing, because the number plan translations happen before hitting the call routes, and the call routes operate in E.164 the call routes won't recognise (12729800).

I've copied some expressions below that may help:

Number Plan Translation for converting National Numbers to E.164 
Match Expression 
^(\+614|614|04)(\d{8})$
Normalized Number Expression
+614$2
Converts 0466123123 to +61466123123, which are Australian mobile numbers.

Number Plan Tranlsation for Converting E.164 to National Numbers
Match Expression 
^(\+614|614|04)(\d{8})$
Normalized Number Expression
04$2
Converts +61466123123 to 0466123123, which are Australian mobile numbers. It's basically the same as the first statement except adding 0 instead of +61

Hope that helps,

Nathan


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Nathan Kaden
CALLSCAN AUSTRALIA PTY. LTD.
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