Hi
@Dieter WijnenThank you for your answer.
I already implemented my Regular Expressions in the
Calling &
Called under Outound settings (External Trunk)
but it doesn't work, when I simulate a call via Sites/SImulate a call, the number dialed is not transformed.
As an example, I am using this Regular Expression in the Number Plan :
External Trunk settings, I put the same Regular Expression :
But it doens't working when I simulate the call in this case using the External Trunk configuration.
Am I missing something ?
Appreciate your help.
Regards,
CHARAF
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Charaf Eddine Chemlal
NTT France
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Original Message:
Sent: 08-26-2020 07:54
From: Dieter Wijnen
Subject: Number Plan
Hi Charaf,
I usually use the Address Transformation for outbound calls on the trunk configuration to transform the called address. More information can be found at https://help.mypurecloud.com/articles/transform-outbound-addresses-with-regular-expressions/
Kind regards,
Dieter
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Dieter Wijnen
Telenet BVBA
Original Message:
Sent: 08-26-2020 07:37
From: Charaf Eddine Chemlal
Subject: Number Plan
Hello,
Actually, I set up a new Dial Plan under Site settings to transform outbound numbers.
for example:
if you dial the number : +4423456789 --> 0023456789.
This is how Call Manager works, so I need to transform the outbound number first, then call manager can make the call.
Everything is working fine, but this dial plan impacts also inbound calls.
So, for an incoming call, the phone number is also transformed using the same rule applied for outbound dialing.
I thought that the Number Plan will be applied only for outbound dialing !
How can I keep incoming phone numbers without transformation and apply only number plan only for outbound calls ?
Appreciate your help.
Regards,
#Implementation
#Outbound
#Telephony
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Charaf Eddine Chemlal
NTT France
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