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  • 1.  Numbers of people

    Posted 10-10-2016 13:51
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    Are there any limitations on the number of Directory groups, the number of people in a group, or the overall number of people in an organization? This is a question I received this morning from a customer, and the help does not specify this information. Does anyone have any insights?



  • 2.  RE: Numbers of people

    Posted 10-10-2016 14:32
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    From Brad Freeman: 

    • There is currently no limit to the number of groups in an org
    • There is no limit to the number of members
    • CORE-3500 would impose a limit of 100 official group memberships and 100 social group memberships for an individual user, but this has not yet been released to prod (I don't have an ETA yet for this ticket)
    • There is an upper bound to realtime chat participants for a room which could be seen as a "group" limit. The limit on a chat room is currently 1000.


  • 3.  RE: Numbers of people

    Posted 10-10-2016 15:01
    No replies, thread closed.

    Thanks for checking this out @Danna Shirley!