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OAuth2 - Client credentials with certificate

  • 1.  OAuth2 - Client credentials with certificate

    Posted 06-05-2025 18:31

    bhausknecht | 2024-06-06 08:12:21 UTC | #1

    Hello, I'm looking for a way how could I use an OAuth client with the properties mentioned in the title.

    I should be following this way of implementation, but I've only found the possibility for shared secret usage in Genesys.

    Could you please help me if I could use OAuth Client cred. with certificate?

    Regards, Bence

    Jerome.Saint-Marc | 2024-06-06 12:42:47 UTC | #2

    Hello,

    No, Client Credentials with certificate is not supported. You can find the different supported OAuth flows here: https://developer.genesys.cloud/authorization/platform-auth/#authorization-types

    Regards,

    bhausknecht | 2024-06-06 15:31:40 UTC | #3

    Hello,

    Thank you for the answer.

    Regards, Bence

    bhausknecht | 2024-06-10 09:29:56 UTC | #4

    Hello,

    I would have another question connected to OAuth.

    I've been provided with a client_id and a URL where I can get a secret to it, so these would be pre-defined. In my understanding I should go to Authorized applications under Integrations part and administer the application.

    Although when I clock on that one I receive that the page doesn't exist.

    I doubt that it would be permission issue, since I have Admin role in the org. Can you help me understand why do I get that page?

    Regards, Bence

    Jerome.Saint-Marc | 2024-06-10 11:55:08 UTC | #5

    Hello,

    I don't know. We cannot investigate customer data from the forum. If you are clicking on Authorized Applications tile (and not the link/URL you mentioned) and getting this screen, this is likely a permissions issue. Customers can modify existing/pre-defined roles so I don't know what permissions your user has.

    I would suggest to:

    1. Logout and then login again (in case you didn't since the roles were granted to your user)
    2. If you are willing to troubleshot, you can open your Chrome Developer Tools - Network tab, open/click the Authorized Applications link and check if a request to Genesys Cloud gets a 403 or other error back (403 should imply you are missing a permission).
    3. or you can open a ticket with Genesys Customer Care as they have access to your environment.

    As a note, for configuration related questions, please post to the Genesys Cloud Community forum. The Developer forum is meant for questions related to API and SDKs.

    Regards,

    system | 2024-07-11 11:44:03 UTC | #6

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 26624



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