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We've been using the API endpoint https://api.euw2.pure.cloud/api/v2/telephony/providers/edges/dids?phoneNumber= to retrieve the Genesys object identifier for specific DID's.  We've noticed that the ID of the DID has changed from when we last polled the endpoint about 2 months ago.

Am I wrong to have assumed that an object ID assigned to a DID does not change?

ie: old vs new:
b545d98a-307c-4002-a27e-26b2448d2a42   b872a9ac-679d-4e31-b42a-d530ad3a062e

#PlatformAPI

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Ming Lee
Vice President of IT
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Att,
Breno Canyggia Ferreira Marreco
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Hello Ming Lee,

My understanding is that the DID object ID should remain stable as long as the DID itself is not deleted and recreated. However, if the number was removed and later re-provisioned, migrated between carriers/sites, or recreated through an administrative or automated process, a new object ID could be generated even though the phone number remains the same.

I would recommend treating the DID phone number as the primary identifier rather than relying on the DID object's UUID for long-term tracking. It may also be worth checking the audit logs or opening a support case with Genesys to determine whether the DID was recreated or modified in a way that resulted in a new object ID.

Thankyou,
Satish Huzuru

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Satish Huzuru
Infra Transformation Associate Manager
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