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  • 1.  occupancy rates

    Posted 05-12-2020 10:48
    No replies, thread closed.
    In Pure Cloud, what reports are offered or could be created to give us occupancy rates?
    #Reporting/Analytics


    #Reporting/Analytics

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    Michelle Williams

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  • 2.  RE: occupancy rates

    Posted 05-13-2020 08:59
    No replies, thread closed.
    Perfect timing!  There's a new feature releasing Today that will add this column to the Agent Status View. 

    https://help.mypurecloud.com/articles/agents-status-summary-summary-view/

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    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
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