Genesys Cloud - Main

Hi Community,

We have a staff that take themselves off-queue immediately upon answering a call or before they are done with their wrap up.   Is there a way to prevent them from going off-queue before they have chosen a wrap up code?

#SystemAdministration
#Telephony

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Nichole Conway
State of Missouri
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Nichole,

I think you will find this is a hard sell and you will have a mutiny on your hands!

The problem is that if you are busy, then before they have a chance to go off-queue once they complete a wrap-up, they will get another call, thus preventing them from ever leaving!

I will watch this with interest, though.

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Paul Simpson
Eventus Solutions Group
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