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  • 1.  On a voice call would like to use script button to trigger a email

    Posted 2 hours ago

    We want to create a workflow every time an agent has a complaint call.

    On a voice call, can we setup the script to have a button, so that when it is a complaint call, the agent can press the button which triggers an email

    with information that agent can enter in.


    #DigitalChannels
    #Routing(ACD/IVR)
    #Telephony

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    Gita Jogia
    Voice Consultant – IT Services
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  • 2.  RE: On a voice call would like to use script button to trigger a email

    Posted 2 hours ago

    I would have a button that goes to a Complaint Page in the script.  On there, you should have fields that the agent can fill out quickly and then a button for Send.  This will run a data action to send an agentless Email through the API using the fields they filled out on the script page.  LMK if you need details. 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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