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  • 1.  On Demand capture logs

    Posted 10-29-2025 12:11
    No replies, thread closed.

    Hello - 

    We have added permission (Troubleshooting > On Demand Log Capture > Add) to Agent profile so that they get to see the below button send log button to capture their logs.

    We have an issue where when agent do not get any notification stating "Log Capture sent Successfully"  when click this button via Desktop App. Same is working (As shown in below screenshot) if we use Web Browser.

    Any details around this would be helpful. 


    #System/PlatformAdministration

    ------------------------------
    Anurag Gusain
    Principal Architect
    ------------------------------


  • 2.  RE: On Demand capture logs

    Posted 10-29-2025 12:22
    Edited by Jason Kleitz 02-05-2026 12:01
    No replies, thread closed.

    Hello Anurag, 

    This sounds like unexpected behavior I recommend opening a ticket with support to have them look at the desktop app. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------



  • 3.  RE: On Demand capture logs

    Posted 10-29-2025 12:47
    Edited by Anurag Gusain 10-29-2025 12:51
    No replies, thread closed.

    @Cameron Tomlin - Just to add more to it, I am using latest version of Desktop App. 

    Do you happen to know if any other organization reported this ?

    Can you check if it is working for you or it is a bug ?



    ------------------------------
    Anurag Gusain
    Principal Architect
    ------------------------------

    Original Message


  • 4.  RE: On Demand capture logs
    Best Answer

    Posted 10-29-2025 13:15
    No replies, thread closed.

    Anurag, 

    The best course forward would be to open a support case. There have been some recent updates that addressed various notification related issues but specific to the log capture I have not seen any so far besides you. But that doesn't mean its not happening.

    I am not seeing it on my end and but im on version

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 5.  RE: On Demand capture logs

    Posted 10-29-2025 15:11
    No replies, thread closed.

    Thanks Cameron Tomlin, We have opened support case for the same



    ------------------------------
    Anurag Gusain
    ------------------------------

    Original Message


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