Original Message:
Sent: 10-29-2025 13:14
From: Cameron Tomlin
Subject: On Demand capture logs
Anurag,
The best course forward would be to open a support case. There have been some recent updates that addressed various notification related issues but specific to the log capture I have not seen any so far besides you. But that doesn't mean its not happening.
I am not seeing it on my end and but im on version 
Cheers,
------------------------------
Cameron
Online Community Manager/Moderator
Original Message:
Sent: 10-29-2025 12:46
From: Anurag Gusain
Subject: On Demand capture logs
@Cameron Tomlin - Just to add more to it, I am using latest version of Desktop App.
Do you happen to know if any other organization reported this ?
Can you check if it is working for you or it is a bug ?
------------------------------
Anurag Gusain
Principal Architect
Original Message:
Sent: 10-29-2025 12:21
From: Cameron Tomlin
Subject: On Demand capture logs
Hello Anurag,
This sounds like unexpected behavior I recommend opening a ticket with support to have them look at the desktop app.
Cheers,
------------------------------
Cameron
Online Community Manager/Moderator
Original Message:
Sent: 10-29-2025 12:11
From: Anurag Gusain
Subject: On Demand capture logs
Hello -
We have added permission (Troubleshooting > On Demand Log Capture > Add) to Agent profile so that they get to see the below button send log button to capture their logs.
We have an issue where when agent do not get any notification stating "Log Capture sent Successfully" when click this button via Desktop App. Same is working (As shown in below screenshot) if we use Web Browser.
Any details around this would be helpful.
#System/PlatformAdministration
------------------------------
Anurag Gusain
Principal Architect
------------------------------