Genesys Cloud - Main

Hi Tyler,

The logs are actually available in Admin > Troubleshooting > Log Capture

How to Inspect logs

Sam, Thank you for providing this context. Can the resource center article be updated to include that information? The way that I read the article made it seem as though we would be receiving an email with the log. 

Thanks!

Hi Tyler,

The logs are actually available in Admin > Troubleshooting > Log Capture

How to Inspect logs

Hi Tyler,

The logs are actually available in Admin > Troubleshooting > Log Capture

How to Inspect logs

Hi Tyler,

The logs are actually available in Admin > Troubleshooting > Log Capture

How to Inspect logs

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
------------------------------

We've been testing this new feature in a few different orgs and it appears as though the download feature isn't working for On Demand logs. When selecting the download button, the error "No log entries have been captured yet" displays. There is a corresponding 404 error in the browser console logs. Downloading scheduled logs works ok.

------------------------------
Adam Long
Operations Manager - Voice Systems
------------------------------


Original Message:
Sent: 06-05-2025 10:51
From: Samuel Jillard
Subject: On Demand Log Capture

Hi Tyler,

The logs are actually available in Admin > Troubleshooting > Log Capture

How to Inspect logs

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

We are also experiencing an issue with download for On Demand log capture.

Scheduled log captures download without issue.

On Demand logs are viewable but we cannot download. We need to be able to download On Demand logs to add them to support cases.

Is there a solution for this?

We've been testing this new feature in a few different orgs and it appears as though the download feature isn't working for On Demand logs. When selecting the download button, the error "No log entries have been captured yet" displays. There is a corresponding 404 error in the browser console logs. Downloading scheduled logs works ok.

------------------------------
Adam Long
Operations Manager - Voice Systems


Original Message:
Sent: 06-05-2025 10:51
From: Samuel Jillard
Subject: On Demand Log Capture

Hi Tyler,

The logs are actually available in Admin > Troubleshooting > Log Capture

How to Inspect logs

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

We've been testing this new feature in a few different orgs and it appears as though the download feature isn't working for On Demand logs. When selecting the download button, the error "No log entries have been captured yet" displays. There is a corresponding 404 error in the browser console logs. Downloading scheduled logs works ok.

------------------------------
Adam Long
Operations Manager - Voice Systems
------------------------------


Original Message:
Sent: 06-05-2025 10:51
From: Samuel Jillard
Subject: On Demand Log Capture

Hi Tyler,

The logs are actually available in Admin > Troubleshooting > Log Capture

How to Inspect logs

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

We've been testing this new feature in a few different orgs and it appears as though the download feature isn't working for On Demand logs. When selecting the download button, the error "No log entries have been captured yet" displays. There is a corresponding 404 error in the browser console logs. Downloading scheduled logs works ok.

------------------------------
Adam Long
Operations Manager - Voice Systems
------------------------------


Original Message:
Sent: 06-05-2025 10:51
From: Samuel Jillard
Subject: On Demand Log Capture

Hi Tyler,

The logs are actually available in Admin > Troubleshooting > Log Capture

How to Inspect logs

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

The download function for on demand logs appears to be working in all of our orgs now.

We've been testing this new feature in a few different orgs and it appears as though the download feature isn't working for On Demand logs. When selecting the download button, the error "No log entries have been captured yet" displays. There is a corresponding 404 error in the browser console logs. Downloading scheduled logs works ok.

------------------------------
Adam Long
Operations Manager - Voice Systems


Original Message:
Sent: 06-05-2025 10:51
From: Samuel Jillard
Subject: On Demand Log Capture

Hi Tyler,

The logs are actually available in Admin > Troubleshooting > Log Capture

How to Inspect logs

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

@Adam Long

Do you know if this was fixed as part of a release done this week?

What region are you? Download for on demand is still not working for us. We are in FedRAMP region, new releases for this region usually don' t hit until Thursday.

The download function for on demand logs appears to be working in all of our orgs now.

We've been testing this new feature in a few different orgs and it appears as though the download feature isn't working for On Demand logs. When selecting the download button, the error "No log entries have been captured yet" displays. There is a corresponding 404 error in the browser console logs. Downloading scheduled logs works ok.

------------------------------
Adam Long
Operations Manager - Voice Systems


Original Message:
Sent: 06-05-2025 10:51
From: Samuel Jillard
Subject: On Demand Log Capture

Hi Tyler,

The logs are actually available in Admin > Troubleshooting > Log Capture

How to Inspect logs

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

I'm in the APSE2 region. Our releases are on Wednesday morning and it was working when we checked this morning. We also had a case logged with Customer Care where they confirmed they were aware of the issue and working on a fix.

@Adam Long

Do you know if this was fixed as part of a release done this week?

What region are you? Download for on demand is still not working for us. We are in FedRAMP region, new releases for this region usually don' t hit until Thursday.

The download function for on demand logs appears to be working in all of our orgs now.

We've been testing this new feature in a few different orgs and it appears as though the download feature isn't working for On Demand logs. When selecting the download button, the error "No log entries have been captured yet" displays. There is a corresponding 404 error in the browser console logs. Downloading scheduled logs works ok.

------------------------------
Adam Long
Operations Manager - Voice Systems


Original Message:
Sent: 06-05-2025 10:51
From: Samuel Jillard
Subject: On Demand Log Capture

Hi Tyler,

The logs are actually available in Admin > Troubleshooting > Log Capture

How to Inspect logs

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

I just checked and it is still not working for us. We also have a support case open but have had no updates.

I'm in the APSE2 region. Our releases are on Wednesday morning and it was working when we checked this morning. We also had a case logged with Customer Care where they confirmed they were aware of the issue and working on a fix.

@Adam Long

Do you know if this was fixed as part of a release done this week?

What region are you? Download for on demand is still not working for us. We are in FedRAMP region, new releases for this region usually don' t hit until Thursday.

The download function for on demand logs appears to be working in all of our orgs now.

We've been testing this new feature in a few different orgs and it appears as though the download feature isn't working for On Demand logs. When selecting the download button, the error "No log entries have been captured yet" displays. There is a corresponding 404 error in the browser console logs. Downloading scheduled logs works ok.

------------------------------
Adam Long
Operations Manager - Voice Systems


Original Message:
Sent: 06-05-2025 10:51
From: Samuel Jillard
Subject: On Demand Log Capture

Hi Tyler,

The logs are actually available in Admin > Troubleshooting > Log Capture

How to Inspect logs

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

I have just seen that the fix for this is in the process of being rolled out.  It is being done region by region

I just checked and it is still not working for us. We also have a support case open but have had no updates.

I'm in the APSE2 region. Our releases are on Wednesday morning and it was working when we checked this morning. We also had a case logged with Customer Care where they confirmed they were aware of the issue and working on a fix.

@Adam Long

Do you know if this was fixed as part of a release done this week?

What region are you? Download for on demand is still not working for us. We are in FedRAMP region, new releases for this region usually don' t hit until Thursday.

The download function for on demand logs appears to be working in all of our orgs now.

We've been testing this new feature in a few different orgs and it appears as though the download feature isn't working for On Demand logs. When selecting the download button, the error "No log entries have been captured yet" displays. There is a corresponding 404 error in the browser console logs. Downloading scheduled logs works ok.

------------------------------
Adam Long
Operations Manager - Voice Systems


Original Message:
Sent: 06-05-2025 10:51
From: Samuel Jillard
Subject: On Demand Log Capture

Hi Tyler,

The logs are actually available in Admin > Troubleshooting > Log Capture

How to Inspect logs

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

@Samuel Jillard Do you know when this will be rolled out to FedRAMP region?

I have just seen that the fix for this is in the process of being rolled out.  It is being done region by region

I just checked and it is still not working for us. We also have a support case open but have had no updates.

I'm in the APSE2 region. Our releases are on Wednesday morning and it was working when we checked this morning. We also had a case logged with Customer Care where they confirmed they were aware of the issue and working on a fix.

@Adam Long

Do you know if this was fixed as part of a release done this week?

What region are you? Download for on demand is still not working for us. We are in FedRAMP region, new releases for this region usually don' t hit until Thursday.

The download function for on demand logs appears to be working in all of our orgs now.

We've been testing this new feature in a few different orgs and it appears as though the download feature isn't working for On Demand logs. When selecting the download button, the error "No log entries have been captured yet" displays. There is a corresponding 404 error in the browser console logs. Downloading scheduled logs works ok.

------------------------------
Adam Long
Operations Manager - Voice Systems


Original Message:
Sent: 06-05-2025 10:51
From: Samuel Jillard
Subject: On Demand Log Capture

Hi Tyler,

The logs are actually available in Admin > Troubleshooting > Log Capture

How to Inspect logs

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

@Samuel Jillard Do you know when this will be rolled out to FedRAMP region?

------------------------------
Judy Kerbel
------------------------------


Original Message:
Sent: 06-11-2025 04:40
From: Samuel Jillard
Subject: On Demand Log Capture

I have just seen that the fix for this is in the process of being rolled out.  It is being done region by region

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees


Original Message:
Sent: 06-11-2025 02:02
From: Judy Kerbel
Subject: On Demand Log Capture

I just checked and it is still not working for us. We also have a support case open but have had no updates.

------------------------------
Judy Kerbel


Original Message:
Sent: 06-11-2025 01:50
From: Adam Long
Subject: On Demand Log Capture

I'm in the APSE2 region. Our releases are on Wednesday morning and it was working when we checked this morning. We also had a case logged with Customer Care where they confirmed they were aware of the issue and working on a fix.

------------------------------
Adam Long
Operations Manager - Voice Systems


Original Message:
Sent: 06-11-2025 01:38
From: Judy Kerbel
Subject: On Demand Log Capture

@Adam Long

Do you know if this was fixed as part of a release done this week?

What region are you? Download for on demand is still not working for us. We are in FedRAMP region, new releases for this region usually don' t hit until Thursday.

------------------------------
Judy Kerbel


Original Message:
Sent: 06-11-2025 01:14
From: Adam Long
Subject: On Demand Log Capture

The download function for on demand logs appears to be working in all of our orgs now.

------------------------------
Adam Long
Operations Manager - Voice Systems


Original Message:
Sent: 06-05-2025 19:13
From: Adam Long
Subject: On Demand Log Capture

We've been testing this new feature in a few different orgs and it appears as though the download feature isn't working for On Demand logs. When selecting the download button, the error "No log entries have been captured yet" displays. There is a corresponding 404 error in the browser console logs. Downloading scheduled logs works ok.

------------------------------
Adam Long
Operations Manager - Voice Systems


Original Message:
Sent: 06-05-2025 10:51
From: Samuel Jillard
Subject: On Demand Log Capture

Hi Tyler,

The logs are actually available in Admin > Troubleshooting > Log Capture

How to Inspect logs

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

Hi Judy,

It looks like the fix for this will go out overnight tonight for FedRamp.  I will double check again tomorrow AM and update if this is not the case.

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
------------------------------


Original Message:
Sent: 06-11-2025 11:41
From: Judy Kerbel
Subject: On Demand Log Capture

@Samuel Jillard Do you know when this will be rolled out to FedRAMP region?

------------------------------
Judy Kerbel


Original Message:
Sent: 06-11-2025 04:40
From: Samuel Jillard
Subject: On Demand Log Capture

I have just seen that the fix for this is in the process of being rolled out.  It is being done region by region

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees


Original Message:
Sent: 06-11-2025 02:02
From: Judy Kerbel
Subject: On Demand Log Capture

I just checked and it is still not working for us. We also have a support case open but have had no updates.

------------------------------
Judy Kerbel


Original Message:
Sent: 06-11-2025 01:50
From: Adam Long
Subject: On Demand Log Capture

I'm in the APSE2 region. Our releases are on Wednesday morning and it was working when we checked this morning. We also had a case logged with Customer Care where they confirmed they were aware of the issue and working on a fix.

------------------------------
Adam Long
Operations Manager - Voice Systems


Original Message:
Sent: 06-11-2025 01:38
From: Judy Kerbel
Subject: On Demand Log Capture

@Adam Long

Do you know if this was fixed as part of a release done this week?

What region are you? Download for on demand is still not working for us. We are in FedRAMP region, new releases for this region usually don' t hit until Thursday.

------------------------------
Judy Kerbel


Original Message:
Sent: 06-11-2025 01:14
From: Adam Long
Subject: On Demand Log Capture

The download function for on demand logs appears to be working in all of our orgs now.

------------------------------
Adam Long
Operations Manager - Voice Systems


Original Message:
Sent: 06-05-2025 19:13
From: Adam Long
Subject: On Demand Log Capture

We've been testing this new feature in a few different orgs and it appears as though the download feature isn't working for On Demand logs. When selecting the download button, the error "No log entries have been captured yet" displays. There is a corresponding 404 error in the browser console logs. Downloading scheduled logs works ok.

------------------------------
Adam Long
Operations Manager - Voice Systems


Original Message:
Sent: 06-05-2025 10:51
From: Samuel Jillard
Subject: On Demand Log Capture

Hi Tyler,

The logs are actually available in Admin > Troubleshooting > Log Capture

How to Inspect logs

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees