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  • 1.  On going conversation

    Posted 07-10-2019 21:51
    No replies, thread closed.
    Hey all

    Anyone have any idea how to get current on going conversations?

    ideally would like to check interaction ID and the user id if possible?

    Thank you
    #PlatformAdministration
    #Reporting/Analytics
    #SystemAdministration
    #Telephony

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    Richard Dib

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  • 2.  RE: On going conversation

    Posted 07-11-2019 03:11
    No replies, thread closed.
    You can view ongoing interactions under the Performance>Interactions view.

    Filter the view based on the interactions you want to see, such as Inbound or Outbound, or any other criteria. The main thing you need to configure on the filter is to un-check Yes and check No under Ended.

    Once you have set the filters, you can choose which type of interactions you want to view (All, Phone, VCallback, etc.)

    One main thing to note is that you need to pick a date range at the top which encompasses the active interactions. If you just set it to show the current day, you may not see all current active interactions because it will only display ones which started during the configured date range. An email that came in on a previous day, for example, would not be displayed even though it is still in queue.

    If you are talking about using the API, you can do some research on https://developer.mypurecloud.com on how to query for active conversations.

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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    Original Message


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