Hi Robert,
Many thanks for your response. Unfortunately they are very strict in the United Kingdom and even though you might have Royalty free music you still might require a PPL - Public Performance Licence.
As to the current On-hold music I have not been able to find any documents stating its Royalty status. I inherited the system 3 years ago and kicked the vendor out of the door for bad performance and half of the licenses and information that should have been shared with us never was, including this info.
Hence I try to get clarity on it or just bite the bullet and pay £ 3.5 K in annual license fees.
Any UK based opinions appreciated.
Kind regards,
Ruud Reinold
Telecoms Manager
BNP Paribas Personal Finance UK
********************************************************************* BNP Paribas Personal Finance is a trading style of Creation Financial Services Limited. Registration Number: England 1091883. Registered Office: Chadwick House, Blenheim Court, Solihull, West Midlands, B91 2AA. Creation Financial Services Limited is authorised and regulated by the Financial Conduct Authority. BNP Paribas Personal Finance is a trading style of Creation Consumer Finance Limited. Registration Number: NI32565. Registered Office: 4th – 6th Floor, Wellington Buildings, 2-4 Wellington Street, Belfast, BT1 6HT. Creation Consumer Finance Limited is authorised and regulated by the Financial Conduct Authority. This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom it is addressed. Any views or options presented are solely those of the author and do not necessarily represent those of BNP Paribas Personal Finance. Internet communications are not secure and therefore BNP Paribas Personal Finance does not accept legal responsibility for the contents of this message. If you are not the intended recipient, you are hereby notified that you have received this e-mail in error and that any use, disclosure, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. BNP Paribas Personal Finance will not be liable for direct, special, indirect or consequential damage arising from alterations of the contents of this message by a third party or as a result of any VIRUS being passed on. Any pricing details or other offers delivered via e-mail are not binding on BNP Paribas Personal Finance. If appropriate, an official quotation confirming pricing and bearing an authorisation signature will be provided by post or fax on request. If you have received this e-mail in error, please notify the sender immediately and delete the e-mail without taking any copies or forwarding it elsewhere. *********************************************************************
Original Message:
Sent: 12/30/2021 8:32:00 PM
From: Robert Wakefield-Carl
Subject: RE: On-Hold music, PPL and PRS licenses (UK)
If you purchased the music with the Avaya, then you most likely can use it with Genesys Cloud. As for getting music you can get royalty-free music from many sources.
As for content, you can use your own jukebox program like this one from NCH software: https://www.nch.com.au/ims/index.html allow you to create your own MOH files that include music and marketing messages mixed together.
If you want a company to do these files for you, here are some I have suggested in the past:
There are several other companies out there that will create custom messages with professional talent and royalty free music.
That brings us to the last point. With MOH, the FCC restricts any rebroadcast of radio outside of their broadcast area, including through phone systems and the federal laws around copyright infringement require any MOH to use licensed or royalty free music. Here are some sources for these files that can be downloaded and used with your system:
------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------