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  • 1.  On queue time stamp

    Posted 07-27-2023 07:01
    No replies, thread closed.

    Is it possible to find out what time the agent went on queue. As per the screen shot below it is possible tom find out when the agent logged in and logged out and how long they have been on queue but not what time they actually went on queue.


    #Reporting/Analytics

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    richard craig
    British Telecommunications PLC
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  • 2.  RE: On queue time stamp

    Posted 07-27-2023 18:26
    Edited by Muhammad Zubair Awan 07-27-2023 18:26
    No replies, thread closed.

    If you select a specific agent and filter View by Timeline, should give you the status breakdown. 



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    Cheers
    Zubair
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