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  • 1.  on the forecasting, why is there a difference in information

    Posted 07-25-2017 15:26
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    the data doesn't appear to match on the bottom left to the excel sheet on the right



  • 2.  RE: on the forecasting, why is there a difference in information

    Posted 07-25-2017 20:15
    No replies, thread closed.

    Hi James, we have identified a bug in the UI where it was summing the two 15m intervals instead of averaging for the 30m interval in the schedule editor. A fix is underway and will be tested with a planned release for this Friday if not sooner.

     

    As a temporary workaround you could zoom in (magnifying glass) on the schedule editor so that it is showing 15m granularity.



  • 3.  RE: on the forecasting, why is there a difference in information

    Posted 07-28-2017 14:45
    No replies, thread closed.

    Hi James, this should be fixed now.

     

    We now average the Forecast row when you view it at a zoom level that doesn't show it every 15 minutes. If you have forecast 2 agents at 12:00, and 4 agents at 12:15, it should show you need 3 agents from 12-12:30.



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