Genesys Cloud - Main

Hi folks, quick question on what and how we can integrate SF info one single Genesys org:

We've been asked to deploy Genesys native SF integration from app foundry:

• Genesys Cloud CTI Adapter for Salesforce - current in production
• CX Cloud from Genesys and Salesforce - try to explore and understand pricing, new feature and function for our use cases. what is delta feature/function between the two app.

Questions:

1. can one single Genesys org install and deploy multiple SF integration to different SF environment for different line of business  i.e. ? If yes, how to separate out user access to respective SF environment by role/division ,group or any other method?
2. can one single Genesys org install Genesys Cloud CTI Adapter for Salesforce and CX Cloud from Genesys and Salesforce at same time? if so, how to separate out user access to respective SF environment by role/division, group or any other method??

Thanks in advance.

#API/Integrations
#ArchitectureandDesign

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Kevin Chen
Senior Network Administrator
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Yes, one Genesys ORG can support multiple instances of Salesforce or multiple Call Center/Omnichannel setups in a Salesforce Instance.  A user in Salesforce can only have one type of call center setup in Salesforce, so you would have to switch them between them for different regional organizations, but a user can sign into any GC ORG in the region defined by the call center/omnichannel settings.  Omnichannel needs to be connected directly to the Genesys Cloud ORG.  

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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