Legacy Dev Forum Posts

 View Only

Sign Up

"One or more unsupported media attachments have been removed" error when upload images

  • 1.  "One or more unsupported media attachments have been removed" error when upload images

    Posted 06-05-2025 18:37

    kulou54 | 2024-01-11 05:41:59 UTC | #1

    After I completed the 4 steps with reference to the API (https://developer.genesys.cloud/commdigital/digital/webmessaging/websocketapi), the image displayed on the agent side was abnormal. When I moved the mouse up, it showed: "One or more unsupported media attachments have been removed". What is wrong with this?


    Angelo_Cicchitto | 2024-01-11 07:27:31 UTC | #2

    Hard to comment: would recommend to raise this via Genesys Care. Thanks!


    system | 2024-02-10 07:28:12 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 24060