Workforce Engagement Management

Hi everyone,

I'm reaching out to see if other teams are experiencing similar issues with the Genesys Tempo app.

Over the past several weeks, our team has encountered recurring problems where the Tempo app freezes and fails to load employee schedules. When this happens, simply closing and reopening the app does not resolve the issue. The only workaround we've found is to completely log out and sign back in before schedules will load correctly again.

We're also experiencing an issue with the Running Late feature. Although our agents have access to the Tempo app, the Running Late button does not appear for them. We're trying to determine whether this feature is controlled by specific permissions, roles, or additional configuration settings beyond basic Tempo access.

We're interested in hearing from other organizations or administrators:

• Have you experienced the schedule loading/freezing issue within Tempo?
• If so, were you able to identify the root cause or implement a permanent fix?
• Is the Running Late option permission-based?
• If it is, what specific permissions, roles, or configurations are required for agents to access it?
• Have you encountered any other known issues with the Tempo mobile application?

Any insights, recommendations, or best practices would be greatly appreciated. We're currently investigating these issues and would like to understand whether they're isolated to our environment or more broadly experienced by other Genesys Cloud users.

Thank you in advance for your help and feedback.