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  • 1.  Ongoing Issues with the Genesys Tempo App – Anyone Else Experiencing This?

    Posted 08-13-2026 12:03

    Hi everyone,

    I'm reaching out to see if other teams are experiencing similar issues with the Genesys Tempo app.

    Over the past several weeks, our team has encountered recurring problems where the Tempo app freezes and fails to load employee schedules. When this happens, simply closing and reopening the app does not resolve the issue. The only workaround we've found is to completely log out and sign back in before schedules will load correctly again.

    We're also experiencing an issue with the Running Late feature. Although our agents have access to the Tempo app, the Running Late button does not appear for them. We're trying to determine whether this feature is controlled by specific permissions, roles, or additional configuration settings beyond basic Tempo access.

    We're interested in hearing from other organizations or administrators:

    • Have you experienced the schedule loading/freezing issue within Tempo?
    • If so, were you able to identify the root cause or implement a permanent fix?
    • Is the Running Late option permission-based?
    • If it is, what specific permissions, roles, or configurations are required for agents to access it?
    • Have you encountered any other known issues with the Tempo mobile application?

    Any insights, recommendations, or best practices would be greatly appreciated. We're currently investigating these issues and would like to understand whether they're isolated to our environment or more broadly experienced by other Genesys Cloud users.

    Thank you in advance for your help and feedback.


    #Tempo(MobileApp)

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    Luigi Angelo Alana
    Alterna Savings
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  • 2.  RE: Ongoing Issues with the Genesys Tempo App – Anyone Else Experiencing This?
    Best Answer

    Posted 08-13-2026 13:16
    Edited by Luigi Angelo Alana 08-14-2026 10:59
    Hi Luigi,
    I am the product manager for Tempo, and I can confirm that the issue related to slow load times and schedules freezing is not isolated to your environment. But do know that our team is aware of the bug and already has a fix scheduled. The issue should be resolved with our upcoming release in a couple of weeks, so please update to the latest version from the app stores the week of the 24th. 
    As for the running late feature, you need to ensure the following permission is enabled: Workforce Management > Agent Adherence Explanation > Submit. Also, make sure you are in a management unit that is in a division for the permission mentioned above. For more information, please see Manage adherence explanations requests - Genesys Cloud Resource Center and Genesys Tempo for Android running late requests - Genesys Cloud Resource Center.
    Best,
    Kylee



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    Kylee Kasper, Product Manager[Designation]
    Genesys - Employees
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  • 3.  RE: Ongoing Issues with the Genesys Tempo App – Anyone Else Experiencing This?

    Posted 19 days ago

    Hi Kylie

    We have just rolled this app out in our org.  Has the lates version been deployed.  When I check my google play it says the latest update was 21st July 2026.

    Are the bug fixes announced on the genesys cloud releases page at all?



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    Rachel Curry
    Red Energy Pty Ltd.
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    Original Message


  • 4.  RE: Ongoing Issues with the Genesys Tempo App – Anyone Else Experiencing This?

    Posted 18 days ago

    Hi Rachel, 

    We can confirm that the latest version of Tempo has been pushed to the app stores. However, both Google Play and the IOS store support releasing app versions based a staged rollout over the course of one week. This means that it is done by a percentage of users over time. They do this so that issues can be monitored more efficiently, and so that if any arise, they are localized to a smaller group of users to mitigate the issue. With this, it is difficult to say when exactly the latest version of Tempo will be made available to a specific user after we have published to the app stores.

    Also, small bug fixes such as the one referenced on this thread are communicated on the app stores, while new features and changes to the user experience are communicated on the Genesys Release pages. 

    Thanks!

    Kylee



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    Kylee Kasper, Product Manager[Designation]
    Genesys - Employees
    ------------------------------

    Original Message


  • 5.  RE: Ongoing Issues with the Genesys Tempo App – Anyone Else Experiencing This?

    Posted 17 days ago

    Hi Kylee.  Has this been confirmed as resolved in Production?  I have multiple users all having upgraded to IOS version 2026.07.17897 (most recent) and they're still having issues.  Specifically "When I try to view my schedule it says 'Loading' with a white blank page but does not actually load. I can see today's schedule but not for the rest of the week or even further ahead."



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    Andrew Smith
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    Original Message


  • 6.  RE: Ongoing Issues with the Genesys Tempo App – Anyone Else Experiencing This?

    Posted 17 days ago

    Hi Andrew, 

    Please be on the lookout for version 2026.08.18711, which should fix the issues your team is experiencing. The one you are referring to is last month's release. 

    It will be made available to all users early next week, as the app stores rollout releases on percentage basis over the course of 7 days once we have published our latest version. 

    Thanks,

    Kylee



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    Kylee Kasper, Product Manager[Designation]
    Genesys - Employees
    ------------------------------

    Original Message


  • 7.  RE: Ongoing Issues with the Genesys Tempo App – Anyone Else Experiencing This?

    Posted 17 days ago

    Many thanks Kylee, understood!



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    Andrew Smith
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    Original Message


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