Customer Success "How To" Workshop
June 24th 11:00 AM EDT "Intelligent Automation with Genesys Cloud Virtual Agent"
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Learn how to activate and configure Genesys Cloud Virtual Agent to deliver intelligent, AI-powered self-service experiences. This hands-on session includes a live demonstration of building a Knowledge-connected bot, real-world use cases with ROI metrics, and a step-by-step activation guide. Whether you're new to Virtual Agent or ready to implement, you'll leave with a better understanding of prerequisites and a clearer path forward.
Agenda:
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What is Genesys Virtual Agent?
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Virtual Agent and Knowledge
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Build and Run Virtual Agent in Genesys Cloud
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Q&A all-throughout
#AIConfiguration------------------------------
Patricia Hourigan
Product Specialist
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