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  • 1.  Online Training Callback option not in new version - cannot continue trainig

    Posted 04-08-2019 10:49
    No replies, thread closed.
    Hi,

    I am working through the Architect training an ran into an issue in the process of setting up an Inbound call flow.  Here is the location:
    https://training.mypurecloud.com/lesson/building-inbound-call-flows/

    It walks you through setting up a callback.  On the training it shows "Create Callback" under the Data section in Architect In-Queue Call Flow.

    But in my production version of PureCloud that option is not there.  I googled and search the Purecloud help area with no success.  It only explains about it but doesn't really describe the path to find it.   Please help so I can continue following along in the exercises!
    #ArchitectureandDesign

    ------------------------------
    Thomas Ivy
    thomas.ivy@gusto.com
    Gusto
    ------------------------------


  • 2.  RE: Online Training Callback option not in new version - cannot continue trainig

    Posted 04-08-2019 11:00
    No replies, thread closed.
    You need PureCloud 2 or higher to use callbacks.
    https://www.genesys.com/platform/purecloud/purecloud-pricing

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Online Training Callback option not in new version - cannot continue trainig

    Posted 04-08-2019 11:06
    No replies, thread closed.
    Also, the Create Callback action is now under Flow rather than Data as pictured in the video



    ------------------------------
    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: Online Training Callback option not in new version - cannot continue trainig

    Posted 04-08-2019 11:47
    No replies, thread closed.
    Ok thanks.  I guess we don't have the license.  

    Just FYI,  it would have saved me an hour if that was noted in the training.  It confused me quite a bit.


    --

    Thomas Ivy

    Biztech| Gusto | 864-202-3394


    Gusto | all-in-one platform for HR, payroll, and benefits

    noun (guhs-toh)

    great enjoyment, energy, and enthusiasm

    ex: Thomas woodworks with Gusto.





    Original Message


  • 5.  RE: Online Training Callback option not in new version - cannot continue trainig

    Posted 04-08-2019 11:55
    No replies, thread closed.
    Thomas, it would be helpful if you could post your last comment in the Certification and Training community so our course developers can keep it in mind as they work on creating new courses.

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


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