Genesys Cloud - Developer Community!

Hello,
I would like to know if it is possible to have a custom client app start automatically after logging in, for example, to display information for the agent directly.
I would also like to know if a custom client app remains active in the background when the agent does not have it open. Can I use it to perform calculations in the background?

Hello,

"I would like to know if it is possible to have a custom client app start automatically after logging in, for example, to display information for the agent directly."

No, it is not possible at this time. The user needs to select the client app in the menu, to get it loaded and displayed.

"I would also like to know if a custom client app remains active in the background when the agent does not have it open. Can I use it to perform calculations in the background?"

Once a custom client app has been loaded and displayed once, the app (its code) remains active in the background even when the user navigates to a different page/app/.... - as long as the user does not exceed the maximum number of active applications (I think it is 10 for Widget Sidebar, 10 for Standalone and 10 for Interaction Widget).

You can find information on the concept of application pooling and the max number of active client apps in the Advanced Application Concepts page - Application Pooling section.

Regards,

Hello,
I would like to know if it is possible to have a custom client app start automatically after logging in, for example, to display information for the agent directly.
I would also like to know if a custom client app remains active in the background when the agent does not have it open. Can I use it to perform calculations in the background?