Gladys | 2022-01-27 22:07:52 UTC | #1
Hello Please somebody could help me, This documentation of open messaging (https://developer.genesys.cloud/api/digital/openmessaging/normalizedmsgformat)tell us that the media types supported are: The type of attachment this instance represents.
Image | An image such as PNG or JPG. |
Video | A video such as MP4 or MOV. |
Audio | An audio sample such as MP3 or OGG. |
File | A file such as PDF or DOC. |
Link | A link to a website or other online resource. |
But when we try to send pdf or doc files appear a error "file do not supported" what will be the reason?
anon39326996 | 2022-01-27 23:08:15 UTC | #2
One thing I'd recommend checking is your configuration on which file types are allowed to come through: https://help.mypurecloud.com/articles/supported-content-profiles/
system | 2022-02-27 23:09:06 UTC | #3
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