Genesys Cloud - Main

Hi all,

Just wondering if anyone has any information on what a messaging identifier is in regards to starting an Outbound message as part of a queue? 

If you add the user as an external contact, Open Messaging doesnt load external contacts which I what I've found so far.  I've tried typing in the name as it appears, using the random string of numbers from the Interaction timeline for the user, tried the long contact id but none of these start a conversation.  I cant seem to find in any articles what determines a message identifier.

Thanks,

Hello Robert, 

I hope this answers your question. 

In Genesys Cloud, the message channel identifiers are captured for messaging interactions. To get the conversation ID for a Genesys Cloud conversation associated with an open message, you can use GET /api/v2/conversations/messages/{messageId}/details with the message ID. The response will contain the conversation ID.

Hope this helps!

Hi all,

Just wondering if anyone has any information on what a messaging identifier is in regards to starting an Outbound message as part of a queue? 

If you add the user as an external contact, Open Messaging doesnt load external contacts which I what I've found so far.  I've tried typing in the name as it appears, using the random string of numbers from the Interaction timeline for the user, tried the long contact id but none of these start a conversation.  I cant seem to find in any articles what determines a message identifier.

Thanks,

Hi Cameron,

Just seeking clarification on this article. It mentions threading, so I assume with this feature, it reconnects with a closed threaded conversation?   We have threading in our org disabled, and when I've been testing with a messageID to start a conversation, the conversation window doesn't appear, it just clears all the inputs from the Send Message window without an error message.

Thanks,

Hello Robert, 

I hope this answers your question. 

In Genesys Cloud, the message channel identifiers are captured for messaging interactions. To get the conversation ID for a Genesys Cloud conversation associated with an open message, you can use GET /api/v2/conversations/messages/{messageId}/details with the message ID. The response will contain the conversation ID.

Hope this helps!

Hi all,

Just wondering if anyone has any information on what a messaging identifier is in regards to starting an Outbound message as part of a queue? 

If you add the user as an external contact, Open Messaging doesnt load external contacts which I what I've found so far.  I've tried typing in the name as it appears, using the random string of numbers from the Interaction timeline for the user, tried the long contact id but none of these start a conversation.  I cant seem to find in any articles what determines a message identifier.

Thanks,