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  • 1.  Open messaging transfer queue

    Posted 12-19-2023 10:38
    No replies, thread closed.

    Hi!

    We have noticed the strange behavior - if agent receives an interaction received via open messaging integration and he wants to transfer that interaction to a queue, then in this case it is not possible to transfer to the same queue where this interaction was received from (in the transfer dropdown that queue is grayed out). Have anyone else encountered such behavior and is that expected?


    #Omni-ChannelDesktop/UserInterface

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    Armands Bunkovskis
    Adventus
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  • 2.  RE: Open messaging transfer queue

    Posted 12-20-2023 12:30
    No replies, thread closed.

    Hi Armands,

    We've encountered a similar issue with Instagram (third-party messaging), and I'm actively seeking a solution. Have you managed to find a resolution for this?



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    Max Ando
    Fabletics Inc
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  • 3.  RE: Open messaging transfer queue

    Posted 12-20-2023 13:05
    No replies, thread closed.

    We have opened a case with support. Waiting for their response 



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    Armands Bunkovskis
    Adventus Solutions Sia
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    Original Message


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