frijkhoff | 2023-04-19 09:34:14 UTC | #1
In our Premium App we use the 'purecloudClientApi.conversations.showInteractionDetails' method to show interaction details for a conversationID to a user. When invoking this method, it always loads in the 'default' Genesys Cloud UI in almost full-screen mode. That way, a user has no option to return to previous screen, other then the Back button of browser, which is annoying.
Is it possible to direct this to a separate iFrame or tab? I didn't find any reference for like a target or options to display it somewhere else. I understand it needs to run in the parent of the Genesys Cloud window.
Jerome.Saint-Marc | 2023-04-19 12:54:33 UTC | #2
Hello,
No, the showInteractionDetails method from the Client App SDK does not allow to display in a specific iFrame or tab.
Regards,
frijkhoff | 2023-04-19 13:28:31 UTC | #3
Are there other options to get a similar view in iframe or tab?
Jerome.Saint-Marc | 2023-04-19 13:29:14 UTC | #4
No, there is not (apart from developing your own version of this view by code).
Regards,
system | 2023-05-20 13:29:43 UTC | #5
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