Certification and Training

Hi everyone,

I'm preparing for the Genesys Cloud: Professional Certification and would appreciate hearing from people who have already passed the exam.

So far, I have completed the following training using the self-study option:

• Implementation
• Contact Center Administration
• Reporting and Analytics

For those who have passed:

1. Did you find the instructor-led versions of these courses significantly more valuable than self-study?
2. Did you attend the Certification Preparation for the Professional Certification Exam workshop, and if so, did it help a lot?
3. If you could do it again, what would you focus on most before taking the exam?
4. How useful was the practice exam in comparison to the actual certification exam?

The next certification preparation workshop that works with my schedule is over two months away, so I'm trying to decide whether it's worth waiting or whether I should take the exam while it's fresh in my memory.

Any advice, study tips, or lessons learned would be greatly appreciated.

Thank you,

Hi Jean,

I completed the certification using the self-study path only and found it sufficient to pass the exam. My approach was to work through all the learning modules, take plenty of notes, and then spend time reviewing the practice questions and understanding why each answer was correct rather than just memorising them.

I didn't attend the Certification Preparation workshop, so I can't comment on its value. Personally, if the content is still fresh in your mind, I'd be inclined to take the exam rather than wait another two months.

I found the practice exam helpful for identifying areas that needed more revision, but I also made sure I had a solid understanding of the concepts covered in the learning modules, as the actual exam tests your understanding of how the platform works rather than simple recall.

Best of luck with the exam!

Hi Jean,

I had a similar experience. I also prepared using only the self-study learning paths and didn't attend the instructor-led courses or the certification preparation workshop.

My recommendation is to complete the self-study path and then practice using the Practice Exam available in Webassessor. You can access it here:
https://www.webassessor.com/#/tw-candidate/twExamRegistration

After logging in, just look for "Genesys Cloud: Certified Professional - Practice Exam" (it's free), as shown below.

Based on my experience, if you work with Genesys Cloud on a daily basis and are familiar with the interface, the self-study path plus the practice exam should be enough to prepare for the certification. The instructor-led training is still valuable, especially if you don't use Genesys regularly or are new to the platform, but I don't think it's a requirement to pass the exam.

Good luck!

Ótimas dicas Raphael

Good afternoon Jean: 

I would go ahead and take the exam while it's fresh in your mind. I would not wait 2 months for the workshop; I don't believe that it provides that much as far as prep goes.

Tip-wise, if you are taking your exam remotely, go ahead and set up your test area before logging in, eat something, use the restroom, and avoid drinking anything within the 20-30 mins before the test. If you have the ability to connect your device via LAN that will help to avoid any connection issues that may come up and throw your rhythm off when the exam freezes.

My next tip: if you can't answer a question in 10-15 seconds, flag it and move on; a question down the road may answer it. This will help keep you from getting brain fog as you try to work through it and allows you to get the known fruits quicker so you're not stressing about time left over. 

My final tip: This works for me and may not work for you, but I never review any question that was not flagged. More often than not, I found that if I revisit a question, I'm more likely to second-guess my answer and choose a wrong answer. 

1) I did both the Self-study and ILT courses. I did the Self-Study with labs, then took the ILT. After the ILT, I did a speed run through the Self-Study courses again, just to reinforce the material. I found this works best for me when it comes to exam prep and touching up on new or refreshed material. 

2) For the Certification workshop, I attended that session back when I did that; it was required to get the voucher for the practice test. I can't remember it being particularly helpful, but a few things were touched on by the instructor that closed some gaps I was overthinking. 

3) I followed the same process as in 1 for every one of the cert exams I have taken so far; it seems to work for me and really helps me drill the concepts into my mind. 

4) While I have taken every practice exam prior to the actual exam, I would say it's about 50/50 in terms of it being useful. I tend to take them right before I take the exam to kind of get my brain a jump-start into exam mode. 

Hi Kyle,

I 100% agree. When I took the developer exam, I was surprised by the underwhelming number of API questions, and the solid understanding of Admin and Implementation is a good percentage on all exams I have taken so far. Set yourself up for success and truly try to understand the material, and not just try to get a cert to get a cert. 

Hi Jean,

I recently completed the Genesys Cloud Professional Certification for the first time, just 4 days ago, so I thought I'd share my experience.

I prepared using the self-study courses and spent around 15 days preparing for the exam. Personally, I found the self-study material sufficient to build a good understanding and achieve a good score. I didn't feel that instructor-led training was absolutely necessary for my preparation.

What helped me the most was practice questions. I created multiple quizzes using Gemini, covering different topics from the certification, and tried to solve at least 30 questions per topic. This helped me identify gaps in my knowledge and get comfortable with different types of questions.

My suggestions would be:

• Complete the self-study courses thoroughly.

• Focus on understanding the concepts rather than memorizing answers.

• Practice as many scenario-based questions as possible.

• Use practice exams/quizzes to identify your weak areas.

• Review the topics where you consistently make mistakes before taking the exam.

I haven't attended the Certification Preparation workshop, so I can't comment on how much additional value it provides. But based on my experience, if the course content is still fresh in your mind and you have enough time for focused practice, I would personally not wait two months just for the workshop.

Good luck with your preparation! 🚀