Genesys Cloud - Main

When we used Audiohook to request a voice pass, we found out that the customer's voice was recorded. Voice passes, however, are not need to be recorded. Would you kindly recommend

#Integrations

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Karthi Elumalai
Servion Global Solutions Inc.
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 I would have the voice product use the agentless secure pause before and after collecting the voice.  You can do this API call from that web service or if they are using a script, run the data action before they open that script page and then enable shortly there after.  If you want to make sure that the recording resumes, you could use a data action to run a workflow that enables secure pause, waits for a period of time then unpauses.  

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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