Hello,
We are using manual agent assignment for interactions.
To view the calls to self assign, i have used the 'Interactions' view in analytics and filtered on the queues required as well as be in a 'waiting' state.
The issue we have is that the view does not auto refresh so users have to manually do this, or navigate to another section, then back again.
We have to use this view as it allows the addition of external contact and external organization columns which is needed. This rules out using something like the 'Queue Activity' view.
Is there anything i can do to enable auto refresh? either on GC or the browser? I cant see a configuration setting in GC so presume there isnt one.
thanks,
#Reporting/Analytics------------------------------
WA.
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