Genesys Cloud - Developer Community!

We are concerned by keeping Routing Includes Agent Presence off if someone was on vacation for two days and then came back to work and logged On Queue, would they get a call before someone else who may have been ready for quite sometime?  I think if we turned this on, it would remove that issue.  Can someone confirm?  If this resolves the issue, are there any negatives?

Hi John,

This does not seem to be a development question.  Moving this over to the contact center administration group.

Thanks,