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  • 1.  Organizational settings - status management - unable to assign division

    Posted 03-15-2024 06:09
    No replies, thread closed.
    We would like to set different secondary statuses based on division. However division dropdown only shows "All" or "Production". I have searched in community channels as well as knowledge base but cannot find any information why this would be the case. Any thoughts on what could be missing or how to achieve it? 
    Thank you in advance!


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    Ieva Trepenaityte

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  • 2.  RE: Organizational settings - status management - unable to assign division

    Posted 03-15-2024 09:43
    No replies, thread closed.

    Hi Leva, my first verification would be the permission of your user. Does there be permission in all divisions? or in these divisions available only?

    Att,



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
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    Original Message


  • 3.  RE: Organizational settings - status management - unable to assign division
    Best Answer

    Posted 03-15-2024 10:57
    No replies, thread closed.

    Leva,

    There is a current active idea for providing more granular access to statuses.  Here is link.  Please go and vote for this idea here - https://genesyscloud.ideas.aha.io/ideas/AMOM-I-27 

    Thanks,

    -Todd



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    Todd Williams
    InflowCX
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    Original Message


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