Genesys Cloud - Main

Hi Ashley,

It seems you are missing a couple of permissions from the Recording area. One way to find what permissions you are missing is to go to Quality -> Recording Management. Click on the integrated Help icon. The Help page should present the required permissions. To assign only the permissions needed for this, you can click on the hyperlink "Quality Administrator," and from there, you can see the permissions broken down per Role and feature (as in the screenshot below). 

Please add the following permissions to your Role: 

Recording  Settings  Edit Regional Storage

Recording  Settings  Edit Screen Recordings

Recording  Screen Recording  View

Recording  Orphan Recording  View

You can also find this at the resource center:  https://help.mypurecloud.com/articles/quality-management-roles-permissions/ 

Hi! I'm actually trying to remove the view, not give additional access! :) 

Hi Ashley,

It seems you are missing a couple of permissions from the Recording area. One way to find what permissions you are missing is to go to Quality -> Recording Management. Click on the integrated Help icon. The Help page should present the required permissions. To assign only the permissions needed for this, you can click on the hyperlink "Quality Administrator," and from there, you can see the permissions broken down per Role and feature (as in the screenshot below). 

Please add the following permissions to your Role: 

Recording  Settings  Edit Regional Storage

Recording  Settings  Edit Screen Recordings

Recording  Screen Recording  View

Recording  Orphan Recording  View

You can also find this at the resource center:  https://help.mypurecloud.com/articles/quality-management-roles-permissions/ 

@Ashley Buck Oh, my sincere apologies for misunderstanding your question :-) 

The permission you should remove from this Custom Role is:

recording:screenRecording:view

Hi! I'm actually trying to remove the view, not give additional access! :) 

Hi Ashley,

It seems you are missing a couple of permissions from the Recording area. One way to find what permissions you are missing is to go to Quality -> Recording Management. Click on the integrated Help icon. The Help page should present the required permissions. To assign only the permissions needed for this, you can click on the hyperlink "Quality Administrator," and from there, you can see the permissions broken down per Role and feature (as in the screenshot below). 

Please add the following permissions to your Role: 

Recording  Settings  Edit Regional Storage

Recording  Settings  Edit Screen Recordings

Recording  Screen Recording  View

Recording  Orphan Recording  View

You can also find this at the resource center:  https://help.mypurecloud.com/articles/quality-management-roles-permissions/ 

Thank you! This worked. And the user can still view screen recordings (which makes zero sense given the permission name and description, but I'll take it!)

@Ashley Buck Oh, my sincere apologies for misunderstanding your question :-) 

The permission you should remove from this Custom Role is:

recording:screenRecording:view

Hi! I'm actually trying to remove the view, not give additional access! :) 

Hi Ashley,

It seems you are missing a couple of permissions from the Recording area. One way to find what permissions you are missing is to go to Quality -> Recording Management. Click on the integrated Help icon. The Help page should present the required permissions. To assign only the permissions needed for this, you can click on the hyperlink "Quality Administrator," and from there, you can see the permissions broken down per Role and feature (as in the screenshot below). 

Please add the following permissions to your Role: 

Recording  Settings  Edit Regional Storage

Recording  Settings  Edit Screen Recordings

Recording  Screen Recording  View

Recording  Orphan Recording  View

You can also find this at the resource center:  https://help.mypurecloud.com/articles/quality-management-roles-permissions/