Genesys Cloud - Main

Hi,

We have setup co-pilot for a queue. Language NL-NL.  For inbound calls that works perfectly fine, as we have setup the language in our flow to NL-NL

For outbound calls however, the transcript always gives English text . In the documentation it is said to put the language of a queue:

Set the media language on voice calls - Genesys Cloud Resource Center

However we don't seem to have a language setting on our queues.

Does anybody know how to set the co-pilot language for and outbound call (from a queue)?

Thanks

Thierry

This should be released soon https://genesyscloud.ideas.aha.io/ideas/STA-I-63

Hi,

We have setup co-pilot for a queue. Language NL-NL.  For inbound calls that works perfectly fine, as we have setup the language in our flow to NL-NL

For outbound calls however, the transcript always gives English text . In the documentation it is said to put the language of a queue:

Set the media language on voice calls - Genesys Cloud Resource Center

However we don't seem to have a language setting on our queues.

Does anybody know how to set the co-pilot language for and outbound call (from a queue)?

Thanks

Thierry

ok thanks. Let's hope it is released next week

This should be released soon https://genesyscloud.ideas.aha.io/ideas/STA-I-63

Hi,

We have setup co-pilot for a queue. Language NL-NL.  For inbound calls that works perfectly fine, as we have setup the language in our flow to NL-NL

For outbound calls however, the transcript always gives English text . In the documentation it is said to put the language of a queue:

Set the media language on voice calls - Genesys Cloud Resource Center

However we don't seem to have a language setting on our queues.

Does anybody know how to set the co-pilot language for and outbound call (from a queue)?

Thanks

Thierry